Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman. 

Your Role 

The Trainer in partnership with the Department Supervisor will participate in the overall administration and follow up of training within the fulfillment center. 

What You'll Do 

Trainers will provide the following support for new hires within the facility:

• On the job training: Trainers will spend two weeks with each new hire conducting on the-job training
• Facility and department tour: Trainers will take all new hires on a tour of facility to point out key areas and then dept specific work areas
• High level safety overview – Trainers will cover any dept specific safety policies and procedures
• NMGPS training: Trainers will ensure that new hires have completed all required courses within the first 2 weeks
• Trainers will provide all associates with updates on policies and procedures
• Trainers will provide Training Supervisor with feedback on areas that need to be focused on in the new hire training classes to ensure we are providing new-hires the most relevant information possible
• Trainers will complete weekly observations and other training documentation to the Supervisor that verify the status / completion of trainees
• Trainers will complete formal observations with associates that have been identified due to quality or performance and provide their findings to area management
• Trainers will conduct random knowledge checks in each department and track results.
• Trainers must communicate with business units to create awareness of training opportunities.
• Trainers must support supervisor, manager, and/or director on special projects or reports as needed.
• Trainers must be able to adjust scheduled shift start / end times as needed to support training needs.
• Trainers must be able to cross train and learn all departments 

What You Bring 

• Provide training and constructive feedback effectively and professionally.
• Accurately provide and follow directions, both written and verbal.
• Remain professional, fair and consistent in interacting with the NM team.
• Actively support team concepts and effectively communicate with team members at all levels.
• Focus and remain on task in a fast-paced environment; multitask with ease.
• Maintain high level of safety awareness and provide safety feedback.
• Remain flexible to work overtime, as scheduled.
• Meet NM physical requirements of standing, bending and lifting, etc.
• Give attention to detail.
• Intermediate knowledge of Warehouse Management System and MS Office preferred.
• Previous training or mentoring experience is a plus.
• Ability to analyze data for trends and make recommendations for improvement.
• Excellent, timely and professional interpersonal communication skill.
• Ability to communicate clearly both written and verbal. 

Essential Physical Requirements 

• Continuous/frequent walking or standing for long periods of time.
• Continuous/frequent pushing or pulling heavy carts – up to 50lbs.