Senior Manager, Fulfillment Operations
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.
Your Role
As Senior Manager, Operations of our East Coast Fulfillment Center reporting to the site Sr. Director, you will be a hands-on leader and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other Fulfillment Center teams, and various departments in the company. You will be a leader who likes dealing with ambiguity, change and enjoys getting into the details to drive improvements daily.
What You’ll Do
- Build strong teams while improving procedures, metrics, and processes.
- Lead and supervise a team of Operation Managers and Supervisors
- Develop and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy.
- Develop and maintain a safe work environment.
- Responsible for achieving all operational goals.
- Drive strategic planning and forecasting.
- Leverage the Operations Managers and Supervisors by sourcing and nurturing ideas and rolling them into the creation of improvement plans for the functional area.
- Mentor, train, and develop Operation Managers for career progression and learning.
- Ability to develop and share best practices across the shifts and network.
- Create a positive team dynamic that encourages all employees in the Fulfillment Center to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience.
- Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the Fulfillment Center
- Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness.
- Leverage reports and analytics to make recommendations aligning with business strategy and goals.
- Monitor and manage inventory levels including aging inventory, non-retail merchandise, and consolidation/re-distro activities.
- Coach, hire, and retain a team of Managers and associates.
What You Bring
- 7+ years of proven and successful experience in Supply Chain knowledge and Inventory Management
- Deep knowledge of distribution, transportation, and supplier manufacturing principles
- Well-versed in financial metrics
- Ability to operate both strategically and tactically in a high-energy, fast-paced environment.
- Superior analytical skills, with the ability to dive in and quickly understand the root cause and identify scalable solutions.
- Excellent business judgment, strong written and oral communication skills, and a practical, common-sense approach to getting things done.
- High degree of organization and ability to manage multiple, competing priorities simultaneously.
- A strong sense of ownership over work and results
- Communicates effectively with all levels of the organization.
- Excellent interpersonal and communication skills
- Expert & high level of proficiency with Microsoft Office, Excel, PowerPoint, and Access
- Experience with Lean Principles, Labor Management, and Manhattan WMS
Preferred Experience
- 10+ years of operational leadership experience in the Supply Chain field
- Oversee Inventory of $500m+
- Proficient at forecasting models, budget planning
- Manhattan Active WM experience
Our Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.
As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America's few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic-self is encouraged.
We're committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We're committed to providing reasonable accommodations during our Talent Attraction process. If you need assistance or would like to request an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.