Alterations Supervisor
About Us
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and thoughtful services enabled by our investments in data and technology. Through the expertise of our team members, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
As a woman-co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America's few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and were showing up as your full and authentic self is encouraged.
We are committed to providing reasonable accommodation during our Talent Attraction process. If you have a disability and need assistance or accommodation, please email us at ApplicantSupport@NeimanMarcus.com.
Your Role
Ability to guide and streamline the daily workload amongst artisans with intent of completion on time and finished product to its originating vendor details intact. Leadership skills to lead and team up with our common company goals. *This position requires knowledge to tailor constructed and unconstructed garments for men's and woman's. Prior experience of tailoring designed men's clothing as recuts of suit pants shorten sleeves on men's suit jacket from the shoulder.
What You’ll Do
· Plan and organize a production system capable of altering 250 garments per day with an expandable capacity of 25% during sales or peak periods.
· Produce work quality comparable to or better than the original workmanship of each garment altered.
· Complete and return to the stores all alterations within 48 hours (weekday hours) from receipt by the Central Workroom.
· Organize workflow and distribute work to staff, and movement and quality inspection of completed garments for the following work sections:
o Pants Operation
o Coat Sleeves and Seams
o Dress and Skirt Hems
o Shirt/Blouse/Dress Sleeves
o Main Tailors’ Work
o Main Dressmakers’ Work
o Pressing
· Help motivate and/or train staff for each work section and monitor cross-training of each employee to become specialized and proficient in at least two of the work sections.
· Oversee the following specialized alterations for Neiman Marcus Regional and Non-Regional Stores.
o Buttonholes
o Trouser Recuts
o Knitted Hems
o Double-Blind Machine Hems
o Garment made of Double-Faced Fabrics
o Leather Garments
· Monitor work units and quality objectives of each associate and the achievement of these objectives. Articulate skill level deficiencies of associates to manager take appropriate disciplinary actions, where needed.
· Perform random, in-process quality inspections at various workstations and develop a method that ensures 100% final inspection of finished garments.
· Report malfunctioning equipment and machinery in the workrooms to the manager. Select, test, and purchase all tailoring supplies needed.
· Make the Supplies List available to the Regional Service Manager for ordering.
· Support opening and closing procedures of building.
· Monitor timekeeping of non-exempt associates.
· Support FedEx and Local shuttle transportation deliveries and shipments of stores supported by WCSC
· Establish a harmonious and positive relationship with the Fitters, Sewers, and Alterations Service Manager to help maintain a qualitative perception of the service among salespeople, customers, and store management.
· Involvement in the Check-In, Check-Out, Inbounding, and Out Bounding processes with the clerical staff to check and inspect the merchandise in/out to produce all the documentation necessary to manage and control the business.
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What You Bring
(Must have experience/knowledge on tailoring of business type suites, shirts, fashion trend of higher-end designer clothing.)
PHYSICAL DEMANDS
Upon request, reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. The employee may be required to occasionally stoop, bend, or kneel.