Neiman Marcus is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.  

Your Role 

As a Trainer, you will be responsible for the overall administration and follow-up of training associates within the fulfillment center in partnership with the department lead and supervisor. You will report to the Training Manager and will work on-site at our Pinnacle Park location.  

What You'll Do 

• Trainers will provide the following support for new hires within the facility:
  • On-the-job training: Trainers will spend two weeks with each new hire conducting on-the-job training
  • Facility and department tour: Trainers will take all new hires on a tour of the facility to point out key areas and then dept specific work areas
  • High-level safety overview – Trainers will cover any dept specific safety policies and procedures
  • NMGPS training: Trainers will ensure that new hires have completed all required courses within the first 2 weeks
• Trainers will provide all associates with updates on policies and procedures
• Trainers will provide the Training Manager with feedback on areas that need to be focused on in the new hire training classes to ensure we are providing new hires with the most relevant information possible
• Trainers will complete weekly observations and other training documentation to the Manager that verifies the status/completion of trainees.
• Trainers will complete formal observations with associates that have been identified due to quality or performance and provide their findings to area management
• Trainers will conduct random knowledge checks in each department and track results and communicate with business units to create awareness of training opportunities.
• Trainers must support supervisor, manager, and/or director on special projects or reports as needed.
• Trainers must be able to adjust scheduled shift start/end times as needed to support training needs.
• Trainers must be able to cross-train and learn all departments, while accurately providing and following directions, both written and verbal.
• Remain professional, fair, and consistent in interacting with the NM team.
• Maintain high level of safety awareness and provide safety feedback. 

What You Bring 

• Intermediate knowledge of Warehouse Management Systems and MS Office preferred
  
• Previous training or mentoring experience 
  
• Ability to analyze data for trends and make recommendations for improvement
  
• Excellent, timely, and professional interpersonal communication skills
  
• Ability to communicate clearly both written and verbal 

Essential Physical Requirements 

• Continuous/frequent walking or standing for long periods
  
• Continuous/frequent pushing or pulling heavy carts – up to 50lbs 
• Depending on the work area, the use of stairs may be required