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Retail Store Sales
Neiman Marcus
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Responsibilities & Qualifications

1. Experience Leader – Provides Service Excellence, establishing Neiman Marcus as an Industry Leader for client experience

  • Ensures all clients are greeted and welcomed warmly in a timely manner, acting as a personal host, and joining the client’s in-store journey.
  • Engages clients authentically, encouraging conversation.
  • Discovers the purpose of the client’s visit and determines the best next step to ensure a seamless experience.
  • Reads the client’s cues, joining them wherever they are in their shopping journey, and anticipates needs to exceed expectations.
  • Consistently champions the selling ceremony ensuring every client receives a high-touch, in-store experience.
  • Empowered to make thoughtful gestures creating moments to earn memories.

2. Process Expert - Guarantees the customer’s experience is efficient and easy

  • Supports Operational functions improving efficiency, contributing to overall customer experience and satisfaction.
  • Swiftly handles escalated customer issues; partnering with in-store leadership when required.
  • Works as a global store concierge to seamlessly navigate all processes and services. 
  • Provides timely follow-through on customer requests, inquiries, and needs.
  • Regular appointment partnership with Client Advisors - ensuring consistent client engagement and providing forethought to customer expectations.
  • Leverages digital, in-store, and web-based communication tools for comprehensive client perspective, enabling clear path to exceed expectations.
  • Assists with transactional operations, enabling the client advisors to remain fully engaged with clients.

3. Services Champion - Global Store Experience Ambassador

  • Principal staffing in Welcome Suites/Points offering clients a destination for inquiries and services requests.
  • Coordinates with internal services partners to deliver seamless client experiences and exceeding expectations.
  • Promotes all in-store activations, animation, events, InCircle benefits, and services whenever engaged with clients.
  • Recommends services, including alterations, the restaurant, jewelry cleaning, spa treatments, valet, appropriate for client based on acquired information and client cues.
  • Works to increase awareness and engagement with the entire Neiman Marcus services portfolio.


  • Minimum 1 year of experience
  • Experience in customer service or hospitality industries with proven ability to effectively promote products and services
  • Familiar with and able to use retail and mobile technologies
  • Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays


Passion for People

  • Exhibits a high energy, positive and welcoming attitude to others
  • Is forethoughtful, bold, and enterprising
  • Enjoys working with the public and creating memorable moments 
  • Adapts personal approach in response to diverse situations and people

Passion for Business

  • Continually expands personal knowledge of new products, services, solutions and/or offerings, and uses that knowledge to gain internal/external customers.
  • Thinks creatively when faced with business challenges or opportunities
  • Has great attention for details
  • Exhibits flexibility and remains calm in a changing environment

Passion for Personal Growth

  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Conveys energy and enthusiasm for Neiman Marcus Group and personal work
  • Adapts personal approach in response to diverse situations and people
  • Maintains a customer-centric mentality versus a solely store-centric one

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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