Senior Director, General Manager - Bal Harbour
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role
This General Manager is responsible for driving sales and profitability of their store through effective leadership, people development, and by building a team of professionals, from sellers to management, who have a common objective. This role is also responsible for clearly communicating and guiding the team to achieve their objectives, as outlined in conjunction with corporate. We are looking for a business minded leader who can drive sales and positive plan results in the store through superior customer service, events, promotion, and motivation of the staff. The General Manager represents Neiman Marcus in their respective community by upholding the highest standards and protects the brand.
What You’ll Do
- Plan and execute store budgets and ensure guidelines are being followed to minimize operating expenses and maximize revenue
- Create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
- Proactively builds positive and productive relationships with vendors, customers, merchants, etc.
- Provides consistent and frequent communication so all team members are aware of the vision, goals, expectations and status
- Maintains a strong presence on the floor and stays aware of what is happening throughout the day
- Seeks to help others by identifying and meeting the needs of their team, customer, partners, and the community
- Set strategic objectives and set priorities accordingly
- Develop, motivate and train the management team in all aspects of the business
- Recognize great performance and address performance issues
- Review business with the Division Buyers and discuss action plans that will yield position results
- Champion the store's new account and clientele acquisition programs and help motivate the store team to meet these goals
What You Bring
- 10+ years of related experience and/or training. Prior retail senior management experience is required.
- Customer Focus
- Delegation
- Innovation Management
- Building Effective Teams
- Managing Vision and Purpose
- Motivated and results driven
- Excellent customer service skills
- Ability to trouble shoot and problem solve
- Merchandising/visual set-up skills
- Managers must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.
- To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.
Inclusive Benefits
- Medical, Dental, and Vision Benefits, including wellness and healthy lifestyle support, for associates, spouses, domestic partners, and children
- Flexible Spending Account for eligible medical and dependent (day care) expenses
- Disability Benefits, including Short-Term Disability providing income replacement up to 26 weeks
- 16 weeks Paid Parental Leave, 2 weeks of Paid Family Leave, and Adoption Support of $10,000
- Paid Time Off, including 6 paid holidays, flexible time off for vacations and personal time, 3 volunteer days, and 7 sick days
- Retirement Savings Plan (401K) with NMG matching and $20,000 Term Life Insurance paid by NMG with additional voluntary coverage available
- Financial Solutions, including Credit Union membership, pay advances via PayActiv, tuition reimbursement, and scholarship opportunities
- NMG Associate’s Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands
- NMG Matching Gift Program up to $2,000 to eligible non-profits, Hardship Assistance Grants up to $7,500 for Associates, and a volunteer opportunity hub through NMG’s All Heart Program
- Personal and Professional Development Opportunities with 16,000+ online learning opportunities, including NMG’s Fashion Your Future, LinkedIn Learning, BetterUp, Connected Leaders Academy, 9 Associate Community Networks, and additional personalized learning experiences
- NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in saving
About Us
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America’s few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic self is encouraged.
We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.