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Selling and Service Asst Manager

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Retail Sales Management
💼
Neiman Marcus
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COMPANY OVERVIEW

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.


DESCRIPTION

The Assistant Manager of Selling and Services will focus on driving unique experiences to enhance individual customer relationships.  The position will be accountable for developing customer loyalty through high-quality interactions. 

  • Optimize and grow customer spend of non-core, new and declining customers

  • Partner with Corporate Selling and Service Manager and to gather customer data and set approach for driving customer loyalty

  • Implement and manage store selling initiatives within the Neiman Marcus store

  • Partner with GM, ASM, PRM, SM’s and Associates to educate and drive initiatives, identify new opportunities, and share results and best practices

  • Partner and coach individual Associates to develop specific customer strategies

  • Teach Associates better ways to utilize technology and clientele tools to increase sales

  • Share innovative ideas and identify individual brand experiences to drive customer loyalty and incremental sales

  • Manage budget and execution of new customer programs

  • Track results to measure gained loyalty and sales

  • Reassign and pair clients to Associates based on customer feedback and needs

  • Understand the luxury retail client behaviors and trends

  • 3-5 years of related experience and/or training

  • 1-2 years of experience preferred

  • Strong analytical skills

  • Advanced excel skills

  • High-level creative thinking

  • Excellent communication skills

  • Strong written, oral and presentation communication skills

  • Bachelor’s degree from a four-year college or university preferred

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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