Retail Performance and Store Operations Lead - Coral Gables
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.
Your Role
The Lead for Retail Performance and Store Operations supports the Sales Support Manager or RP&SO Senior Manager by overseeing the shipping and receiving of merchandise including supporting and processing store directed online order requests. You will manage resources and operational processes to support sales and maximize store profitability. The Receiving Lead may also be a Manager on Duty and help lead the store’s daily operations. You will work in store and report to the Sales Support Manager.
What You'll Do
- Implement prioritization of tasks for daily store operations and support
- Communicate with appropriate division regarding shipment delays and errors
- Works with Store Management and Associates to fulfill customer orders and transfers
- Objectively assesses Associate performance and provides upward feedback to management to address development opportunities
- Fields calls from customer service on order changes including address changes, cancelations, and customer issues
- Serves as a liaison between the online fulfillment center and store operations
- Follows all safety procedures on the dock and in all other work areas
What You Bring
- 1-3 years of relevant experience, luxury retail fashion experience
- Excellent customer service skills
- Ability to perform basic math computations
- Basic proficiency with MS Office Product Suite
- This role may require carrying up to 35 pounds
- A flexible work schedule
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
- Medical, Dental, Vision Benefits
- Disability Benefits
- Paid Parental Leave, Paid Family Leave, and Adoption Support
- Paid Time Off
- Retirement Savings Plan (401K) and Life Insurance
- Financial Solutions
- NMG Associates Core Discount of 30%
- Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.