Manager, Personal Stylist Program- San Francisco
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovation and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.
Your Role
As a Personal Stylist Program Manager, you cultivate and lead the Personal Stylist team on-site within your respective store. The Personal Stylist Manager is committed to fostering client relationships through the coaching of the Personal Stylists; specifically focused on retaining and growing the lifetime value of loyal clients. You are the strategic business manager to Personal Stylists and you hold them accountable. You will report to either a Senior Group Manager or the Director of Sales Experience.
What You'll Do
- Responsible for recruiting, hiring, and training new Personal Stylists and developing potential NM associates to grow into the Personal Stylist program.
- Coach and develop Personal Stylists through one-on-one strategy sessions to identify client engagement and spend opportunity based on lifestyle and shopping history.
- Oversee the Personal Stylists’ development of successful outreach strategies that enables them to grow their business through digital selling and in-person FRE’s.
- Offer product knowledge, trend updates and selling skills to drive wardrobing and styling.
- Proactively build positive and productive relationships with brand partners and merchants to meet the unique needs of our clients.
- Manage the operational aspects of the Personal Styling Studio and business to optimize processes, inventory, and client experience. Inclusive of tracking special order/merchandise deliveries.
- Oversee the management of the Stylist assistants to maximize resources and improve productivity.
- Assist the Personal Stylists to create individualized strategies to develop/nourish existing client base and foster/grow new client pipeline.
- Establish and maintain a local community network through philanthropic involvement, partnerships and attending social and seasonal events.
- Partner with Cross-functional team to strategize extraordinary, personalized events for the Personal Stylist team.
What You Bring
- Track record of building teams and achieving results through people
- Selling expertise across all categories with product knowledge foundation
- 6-8 years of relevant experience, luxury retail fashion experience preferred
- Excellent oral and written communication skills
- Strong attention to detail
- "Win together" mentality
- Basic proficiency with MS Office Product Suite, advanced proficiency preferred
Our Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
- Medical, Dental, Vision Benefits
- Disability Benefits
- Paid Parental Leave, Paid Family Leave, and Adoption Support
- Paid Time Off
- Retirement Savings Plan (401K) and Life Insurance
- Financial Solutions
- NMG Associates Core Discount of 30%
- Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.
As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America's few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic-self is encouraged.
We're committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We're committed to providing reasonable accommodations during our Talent Attraction process. If you need assistance or would like to request an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.