Manager, Live Chat

Qualifications

• 3+ years of relevant experience managing a live chat team (preferably a selling team vs customer care)
• Bachelor’s degree preferred
• Entrepreneurially driven and goal oriented with the ability to multi-task with little or no direction
• Proven experience managing sales goals & driving to results, including coaching to desired behaviors and performance expectations
• Advanced presentation skills and experience interfacing and presenting to senior teams
• Motivated and results driven, excited by digital and eager to make an impact
• Proven strength in both oral and written communication skills, including the ability to develop and deliver presentations to senior management and large groups in a professional, concise, and direct manner. Possess the ability to influence others
• Strong organizational skills with the ability to manage multiple projects with competing demands for resources 
• Previous people leadership experience including developing, training, and growing team members to maximize their full potential
• Proven track record achieving results
• Strong attention to detail
• "Win together" mentality
• Strong proficiency with MS Office Product Suite
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
• If not Dallas-based, potential travel up to 10%, annually.