Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role

As a Loss Prevention Manager, you are responsible for multiple responsibilities aimed at protecting assets and ensuring a secure environment. You are instrumental in recruiting, training, developing, and motivating the loss prevention staff, while also managing the Quarterly Evaluation process for Loss Prevention Investigators. Your role includes developing future candidates for Assistant Loss Prevention Manager and Investigator positions, collaborating on inventory strategies and compliance, and managing loss prevention training standards. Compliance of all Standard Operating Procedures / directives for Operations, Loss Prevention, Finance, Accounting and any other function will be within your scope of responsibility. Additionally, you manage the alarm system, assist with onboarding, and support with internal investigations and policy violation interviews. You will promote a safe environment for customers and team members. You will conduct accident investigations and participate in the safety committee. You approve LPMS cases, ensure operational CCTV equipment, coordinate equipment repairs. You work within a Neiman Marcus retail store and report to the Sr. Loss Prevention Manager and Sr. RPSO.

What You'll Do

• Coordinate and communicate associate education and awareness programs to promote profit protection and support company programs and assist with recruiting, training, onboarding, and motivating loss prevention staff, developing future candidates for Assistant Loss Prevention Manager.
  
• Manage the Loss Prevention Investigator Quarterly Evaluation process.
  
• Collaborate with corporate Loss Prevention on special assignments and task force projects
  
• Manage loss prevention training standards and complete reviews in partnership with the Sr. RPSO for the Loss Prevention staff.
  
• Review shortage results and develop shortage control and profit protection programs for a large volume, high risk retail store location
  
• Enforce Merchandise Protection Standards and conduct a loss prevention audit program
  
• Manage alarm system, contact list, and testing
  
• Provide high-level decision-making authority and partnership within Loss Prevention operations.
  
• Support with associate investigations, and policy violation interviews
  
• Promote and provide a safe environment for customers and team members
  
• Maintain crisis management and emergency preparedness programs
  
• Conduct accident investigations and participate in safety committee
  
• Review LPMS cases submitted by investigators and approve
  
• Coordinate with vendors for repair of equipment and ensure all CCTV equipment is operational and functioning properly

What You Bring

• 3+ years’ proven experience in loss prevention, with an understanding of investigative techniques and procedures.Gather complex data and evaluate to interpret patterns and potential issues.
• Communicate and work with team members and other departments to document investigations verbally and written.
• Knowledge of legal and regulatory requirements related to loss prevention and asset protection.
• Manage assisting multiple investigations simultaneously, prioritizing tasks and supporting the loss prevention manager.
• Proficiency in using loss prevention technologies and software, such as CCTV systems and incident management tools.