Learning & Development Coordinator
A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman’s heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Neiman Marcus Group.
The Learning & Development Coordinator will support the design, development, and implementation of blended-learning experiences by using dynamic methodologies to enhance learning and development across the Bergdorf Goodman organization.
Responsibilities Include:
- Work in partnership with the L&D team to assess the needs of the organization by partnering with pyramid leaders and SMEs.
- Create learning journeys with curriculum and content that encourages individual development and engagement tied to company strategic goals.
- Execute and facilitate engaging learning experiences that educate all associates on our brand, the customer experience, our culture, and importantly how to enhance self and career development.
- Design and delivery must be on-brand, engaging, compelling and incorporate the power of storytelling to enhance both in-person and virtual learning experiences.
- Support the development of learning objectives, structure learning activities, create visual aids for training and align with appropriate methodologies necessary to achieve an impact that resonates with adult learning.
- Evolve and deliver a best-in-class onboarding and new hire orientation program.
- Innovation is key – must remain relentlessly up to date with emerging and future trends in learning and learning technology, across all relevant industries to develop best in class solutions.
- Create assessments, such as quizzes and surveys, to measure the effectiveness of learning experiences.
- Nurture an environment that rewards curiosity and the exploration of learning for individual and team growth to enhance the customer (internal and external) experience and the overall culture of our brand.
- Help with planning, managing and maintaining all projects and course documentation in folders, in our Learning Management System and on SharePoint.
Soft Skills:
- Represents the brand voice, style and culture of Bergdorf Goodman and conveys a passion for the brand and exceptional selling and service through engaging and inspiring facilitation of content to our teams.
- Ability to engage during learning – lead and facilitate sessions, check for understanding and support with additional technology as needed.
- A relationship builder who collaborates closely with all cross-functional partners and SMEs and is open to receiving feedback to better support the organization's learning needs.
- Leads with an open mind and a growth mindset, with a desire for learning, staying agile and nimble to the changing needs of the organization, and contributing to new ways of learning and working.
Requirements:
- Three+ years in learning, training, development with instructional and facilitation experience ideally within luxury, retail, or hospitality industries.
- Must be able to write effective copy, instructional text, and audio and video scripts.
- Experience in Adobe Creative Suite, and various multimedia tools.
- Experience with eLearning technology platforms and learning management systems.
- Bachelor’s degree or higher in instructional design, graphic design, education, or equivalent field.
- Proficient in Microsoft 365 Suite (PowerPoint, Outlook, Microsoft Teams etc.)
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.