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Lead Restaurant

📁
Retail Store Sales
💼
Neiman Marcus

COMPANY OVERVIEW

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 20 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com and LastCall.com.  Every day each of our 14,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.Summary Statement: The Restaurant Lead role is responsible for creating and maintaining the restaurant work schedule and supporting the Restaurant Manager or Manager / Chef in all aspects of daily Restaurant operations. This role sets the standard for their staff in order to serve Neiman Marcus customers in a warm, accommodating, and professional manner by greeting and seating customers

 

Responsibilities & Duties

  • Sets and maintains the standard for staff as to personal hygiene, cleanliness of the restaurant, interaction between Associates, and store family, maintaining the high quality in service, food, beverage, and other items pertinent to the overall dining experience
  • Creates efficient and flexible restaurant schedules in partnership with key kitchen staff to identify specific needs in their respective area
  • Coordinates with key kitchen staff to obtain necessary food items to cover menus and special events, maintaining awareness of inventory quantity and quality control standards to avoid waste
  • Coordinates with key dining room staff in the preparation and follow-through of daily guest service
  • Notes any lapse in service standards that may be experienced by guest and relays awareness and appropriate communication to staff
  • Completes daily, weekly, and monthly reports to forecast business and sales projections
  • Plans schedules, keeps track of inventory, and budgets
  • Delegates responsibilities to Associates and follows up on completion
  • Supports coordination and execution of special events
  • Reviews catering prospectus details to ensure accuracy of guest count, etc.
  • Responsible for all rentals, labor, beer, wine, and other variables that may be included but not listed
  • Builds relationship with customers, behaving as representative of the restaurant

Qualifications
  • High School Diploma or GED preferred
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Ability to work autonomously
  • Motivated and results-driven
  • Knowledge of proper placement of china, glass, and flatware for table settings
  • Thorough knowledge of order of service and proper placement of table settings (e.g., china, glass, flatware), food, and beverage as indicated by the kitchen ticket and the guidebook
  • Thorough knowledge of food, including preparation and culinary terminology
  • Ability to interact graciously with the public and handle multiple duties at the same time
  • Exceptional customer service and problem-solving skills
  • "Win together" mentality
  • Basic proficiency with MS Office Product Suite preferred
  • Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
  • Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
Competencies

Passion for People
  • Works well with others, listens effectively, adapts to various working styles, and shares necessary information
  • Promotes and provides a collaborative environment for Associates
  • Supports coworkers in learning and developing job-related skills
  • Partners with People Managers to offer observations on performance of coworkers and identify opportunities for growth
  • Takes ownership of internal and external customer problems and resolves them quickly
Passion for Business
  • Applies knowledge of internal and external customers and / or market to develop business
  • Prioritizes tasks and uses effective time management practices to meet established team deadlines
  • Understands how team's work contributes to general department and company goals
  • Contributes to and partners with coworkers on accurate and organized completion of work
  • Supports coordination of team tasks and activities as needed
  • Models perseverance and resilience in a fast-paced, changing environment
Passion for Personal Growth
  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
  • Conveys energy and enthusiasm for NMG and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience
  • Establishes and upholds high personal standards for individual work and environment
  • Maintains a customer-centric mentality versus a solely store-centric one
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This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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