Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.  

Your Role 

The Sales Manager is responsible for the sales experience of a Neiman Marcus store department(s), facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus. 

What You'll Do 

Business Ownership 

• Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for department
• Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages)
• Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s)
• Provides input on strategic objectives for the store and sets priorities accordingly by department
• Reviews business with applicable Buyers for department and discusses action plans that will yield positive results
• Establishes plans and strategies in partnership with Client Development Lead(s)
• Develops understanding of and analyzes internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)
• Plans and executes departmental budgets and ensures guidelines are being followed to minimize operating expenses and maximize revenue
• Supports audit compliance to enforce department and stockroom controls, as applicable 

People 

• Manages people, product and placement, and sales promotion within department
• Recruits, hires, trains, and develops sales team, as applicable
• Owns Associate performance management, career development, and coaching as needed
• Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues
• Communicates expectations for Associate behavior and holds Associates accountable
• Manages team's daily prioritization of tasks
• Sets goals for team in alignment with department objectives and supports Associates in achieving them
• Oversees scheduling of department Associates with sensitivity to promotional calendar and business needs 

Customer Experience 

• Exhibits NMG culture and values, and creates a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
• Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brands to deliver an extraordinary customer experience
• Maintains a strong presence on the floor and is aware of what is happening throughout the day
• Proactively builds positive and productive relationships with vendors, customers, merchants, etc.
• Builds a cohesive customer service-driven team, overseeing customer service efforts and escalations
• Partners with functional leads for execution of in-store selling events
• Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community 

Sales Experience Manager* 

• In addition to the above requirements, manages Alterations team**, Service Ambassador team, and Customer Service team, as applicable 

Personal Stylist Manager* 

• In addition to the above requirements, manages Alterations team** and Personal Stylist team, as applicable 

**Store leadership will place Alterations / Sales Support teams as needed in their specific stores 

What You Bring 

• 4-6 years of relevant experience, luxury retail fashion experience preferred
• 4-year degree preferred
• Proven track record achieving business results
• History of building, leading, motivating, and coaching teams to achieve objectives
• Excellent oral and written communication skills
• Strong attention to detail
• "Win together" mentality
• Basic proficiency with MS Office Product Suite, advanced proficiency preferred
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays 

Passion for People 

• Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement 
• Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
• Structures messages in a clear logical manner using the most appropriate communication medium
• Responsible for the performance and career development of direct reports
• Actively recruits and hires quality talent to add to team, planning for and creating talent bench
• Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure
• Evaluates and calibrates performance fairly and provides feedback with consistent follow-up
• Assures that rewards are tied to objectives and requirements
• Promotes a positive environment of achievement, recognition, and celebration
• Serves as a role model by establishing and adhering to high ethical standards
• Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates
• Speaks with truth and candor, modeling how to challenge the status quo appropriately
• Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
• Creates a gracious and welcoming environment for internal and external customers as well as other partners 

Passion for Business 

• Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities
• Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks
• Tracks progress against departmental strategies to execute properly and successfully
• Proactively shares information, best practices, and new ideas with team to improve business and performance
• Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)
• Uses critical thinking skills to analyze problems and to recommend viable solutions
• Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted 

Passion for Personal Growth 

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
• Conveys energy and enthusiasm for NMG and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment
• Maintains a customer-centric mentality versus a solely store-centric one 

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.