For our ADA-friendly site, please click here

Fraud Chargeback Analyst

📁
Loss Prevention
💼
Corporate
Thanks for your interest in the Fraud Chargeback Analyst position. Unfortunately this position has been closed but you can search our 936 open jobs by clicking here.

Responsible for retrieval, research and response to private label credit disputes and third party chargebacks in a timely manner to avoid unnecessary expense or negative customer service issues. Applicant should demonstrate understanding and expertise in the financial and service-related impact of credit acceptance. 

 

 

Key Performance Elements

·      Self-starter with strong leadership skills and ambition to grow within the company

·      Exceptional case management and problem solving skills

·      Review and resolve American Express, Visa, MasterCard, Discover, JCB, Cup and Neiman Marcus/Bergdorf Goodman account disputes in a pre-determined time frame

    • Research transactions using all available resources including Champs, Whirl, CMOS, FraudNet, Xnet, Aurus StorePlace Portal, as well as various third party processing systems.
    • Ability to make sound business decision based on the unique factors of each case

·      The candidate should possess ability to review and identify trends in order to reduce unnecessary expense

    • Ability to pinpoint common concerns within a store or region as related to disputes/chargebacks and work with internal fraud team or store management to address potential risks
    • Coordinate with management to identify training or efficiency opportunities

·      Provide clear verbal and written communication

·      Understand the global impact of daily job requirements financially as well as for our customers

 

 

Requirements

·      Exceptional case management and problem resolution skills preferred

·      Flexibility with scheduling to meet business needs, including working some weekends and/or holidays

·      Internal candidates must have excellent performance/productivity statistics in their role

·      Exceptional attendance record is essential

·      Strong knowledge of all Microsoft Office Applications

·      Confidentiality

·      Self-starting and accountable for meeting expected deadlines

·      Prior working knowledge of third party credit acceptance procedures, including understanding the network’s (Amex, Visa, MasterCard & Discover) rules and regulations is preferred

·      College degree or prior experience in like-role

 

Work Experience

·         At least 1 year experience in the Credit/NMD Call Center, Loss Prevention or other back-office function

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Distribution Centers

Dallas, Texas

📁 Loss Prevention

Distribution Centers

Dallas, Texas

📁 Loss Prevention

Distribution Centers

Dallas, Texas

📁 Loss Prevention

Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.

We do not accept unsolicited resumes from staffing firms, recruitment agencies, or any other third parties. Any resumes or candidate profiles submitted to Neiman Marcus or its affiliates without prior approval from Neiman Marcus Talent Acquisition will be considered unsolicited, and Neiman Marcus will not be obligated to pay any referral fees.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.

To listen to an audio clip of this information, click HERE.