Fraud Chargeback Analyst
Responsible for retrieval,
research and response to private label credit disputes and third party
chargebacks in a timely manner to avoid unnecessary expense or negative
customer service issues. Applicant should demonstrate understanding and
expertise in the financial and service-related impact of credit acceptance.
Key Performance Elements
·
Self-starter with
strong leadership skills and ambition to grow within the company
·
Exceptional case
management and problem solving skills
·
Review and
resolve American Express, Visa, MasterCard, Discover, JCB, Cup and Neiman
Marcus/Bergdorf Goodman account disputes in a pre-determined time frame
- Research transactions using all available
resources including Champs, Whirl, CMOS, FraudNet, Xnet, Aurus StorePlace
Portal, as well as various third party processing systems.
- Ability to make sound business decision based on
the unique factors of each case
·
The candidate
should possess ability to review and identify trends in order to reduce
unnecessary expense
- Ability to pinpoint common concerns within a
store or region as related to disputes/chargebacks and work with internal
fraud team or store management to address potential risks
- Coordinate with management to identify training
or efficiency opportunities
·
Provide clear
verbal and written communication
·
Understand the
global impact of daily job requirements financially as well as for our
customers
Requirements
·
Exceptional case
management and problem resolution skills preferred
·
Flexibility with
scheduling to meet business needs, including working some weekends and/or
holidays
·
Internal
candidates must have excellent performance/productivity statistics in their
role
·
Exceptional
attendance record is essential
·
Strong knowledge
of all Microsoft Office Applications
·
Confidentiality
·
Self-starting and
accountable for meeting expected deadlines
·
Prior working
knowledge of third party credit acceptance procedures, including understanding
the network’s (Amex, Visa, MasterCard & Discover) rules and regulations is
preferred
·
College degree or
prior experience in like-role
Work Experience
·
At least 1 year
experience in the Credit/NMD Call Center, Loss Prevention or other back-office
function