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Director, Digital Styling and Selling Services

📁
E-Commerce
💼
Corporate
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COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates work towards the goal of enabling our customers to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
 RESPONSIBILITES
  • Develop and manage digital styling management team that oversees 75 stylists
  • Assist in scaling digital styling program by hiring more stylists
  • Own culture for work from home styling team
     

SALES & KPI PLANNING AND EXECUTION

  • Develop monthly and yearly sales plan for broader team and monthly goals for each regional team
  • Own styling team KPI’s and drive team to ensure that they are met
  • Own KPI and sales reporting enhancement efforts
  • Partner with HR to develop new stylist performance management and monthly review process, leveraging automated store reporting tools to expedite the monthly sales recapping and goal setting process
  • Set up sales incentives where appropriate
     

PRODUCTIVITY

  • Track stylist productivity and establish new benchmarks as system enhancements are deployed to ensure time is maximized with client-facing activities
  • Lead weekly team meetings with management team to discuss key metrics, opportunities and issues
     

OPERATIONS

  • Oversee styling operations and development for digital styling team
  • Manage expenses including pay roll to ensure initiative stays on budget and is profitable
  • Own NMVIP event calendar by laying out events, presenting to stylists, and tracking results
  • Partner with marketing and PR to develop in person client events
  • Partner with New York manager for Hudson Yards execution
  • Manage the communication cadence for different groups of customers, depending on their activity in the program
  • Develop and own special order process
  • Drive best practices for process improvement and client experience consistency
  • Be the central point of contact for the styling team to resolve wider customer issues with other departments
  • Streamline the instore selling process to unlock additional inventory
     

CLIENT EXPERIENCE

  • Own customer satisfaction ratings and ensure that management team is driving them with the stylists
  • Partner with cross-functional teams when necessary to ensure clients are receiving superior service
  • Ensure training is streamlined and maintain current training materials
  • Work with senior director on positioning the program for further expansion including a sales associate integration
     
    QUALIFICATIONS
  • Experience managing large teams
  • Experience managing managers of teams
  • Sales management in the luxury market space
  • Bachelor's degree

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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