Digital Stylist - Live Chat

Required experience/skills/abilities:

• 1 – 2 years previous luxury retail experience (selling experience preferred)
• Experience working in a live chat environment is strongly preferred
• Strong written skills that lend to clear and concise text-based communication, including ability to effectively communicate via Microsoft Teams, email, live chat etc.
• Ability to work a flexible schedule to include some evening and weekend hours as needed
• Ability to multi-task (e.g., maintain several live chat conversations while navigating various NM systems on the computer and taking notes) and perform well in a fast-paced environment
• Demonstrated ability to build strong, on-going client relationships that create value for both NM and the customer
• Strong time management skills with ability to successfully multi-task and prioritize competing responsibilities
• Ability to quickly learn and adapt to new digital tools/technology and try new ways of working; thrives in a start-up like environment
• Be a team player who contributes/ shares info with peers within a very collaborative environment
• Demonstrated commitment to customer service excellence
• Ability to work independently with little guidance; ability to utilize knowledge and tools provided to independently resolve customer questions/concerns
• Ability to build strong internal business relationships across functions/teams to ensure seamless client experience
• High School Diploma / equivalency required

NOTE: 

• High-speed broadband Internet connectivity of no less than 10 Mbps down / 3.0 Mbps up
• Due to confidential requirements of company/customer information, the use of wireless routers is not permitted.