Summary Statement: The Associate Sales Experience Manager with direction from their SEM is responsible for the sales experience of a Bergdorf Goodman department(s), facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a brand ambassador for Bergdorf Goodman. 

Responsibilities & Duties 

Business Ownership 

·     Drives towards the achievement of maximum sales and growth in line with company vision and values.  

·     Participates in all aspects of merchandise and communications with merchant and vendor partners  

·     Reviews business trends in partnership with functional leads to create and execute business strategies. 

·     Builds and maintains positive relationships with the vendor community, abiding to Bergdorf Goodman’s business goals as guiding principles. Positively challenges vendor community’s status quo as needed. 

·     Provides input on strategic objectives for the store and sets priorities accordingly by department 

People 

·     Partners in the training of sales associates and assistants.  

·     Participates in  Associate performance management, career development, and coaching as needed. 

·     Recognizes and celebrates outstanding Associate performance, addresses opportunities for business and behavioral evolvement with courage, empathy and positivity. 

·     Manages team's daily prioritization of tasks. 

·     Manages the goals set for the team in alignment with department objectives and supports Associates in achieving them. 

·     Manages scheduling of department Associates with sensitivity to promotional calendar and business needs. 

·     Champions own self-development, communicating needs to fulfill expectations and always manifesting an attitude of learning. 

Clients Experience 

·     With manager builds a cohesive customer service-driven team, overseeing customer service efforts and escalations. 

·     Champions Bergdorf Goodman’s Client Experience Culture and Values, leading with a focus on delivering an unparallel client experience in the marketplace.  Partners with peers to support this vision throughout the store and online as opportunities present themselves. 

·     Oversees the floor to monitor coverage and presence - Maintains and models positive and productive behaviors with clients, vendors, merchants and peer groups. 

·     Partners with functional leads for execution of in-store selling events. 

·     Seeks to help others by identifying and meeting the needs of the team, customers, and partners. 

·     Executes the plans and strategies in partnership with Client Development  

·     Leads efforts in Client Retention and Acquisition ensuring adaptation by all Associates, regardless of tenure with Bergdorf Goodman.   

·     Partners with all internal BG functional leads, merchants and Brand Managers to create innovative and productive Client Experience events. 

Qualifications 

·     2-3 years of relevant experience, luxury jewelry retail experience required 

·     4-year degree preferred 

·     Proven track record achieving business results 

·     History of building, leading, motivating, and coaching teams to achieve objectives 

·     Excellent oral and written communication skills 

·     Strong attention to detail 

·     "Win together" mentality 

·     Basic proficiency with MS Office Product Suite, advanced proficiency preferred 

·     Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds 

·     Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays 

Competencies  

Passion for People 

·     Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement 

·     Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption 

·     Structures messages in a clear logical manner using the most appropriate communication medium  

·     Responsible for the performance and career development of direct reports 

·     Actively recruits and hires quality talent to add to team, planning for and creating talent bench    

·     Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure 

·     Evaluates and calibrates performance fairly and provides feedback with consistent follow-up 

·     Assures that rewards are tied to objectives and requirements 

·     Promotes a positive environment of achievement, recognition, and celebration 

·     Serves as a role model by establishing and adhering to high ethical standards 

·     Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates 

·     Speaks with truth and candor, modeling how to challenge the status quo appropriately 

·     Empowers and coaches’ team to take ownership of internal and external customer problems and resolve them quickly 

·     Creates a gracious and welcoming environment for internal and external customers as well as other partners 

Passion for Business 

·     Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities 

·     Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks 

·     Tracks progress against departmental strategies to execute properly and successfully 

·     Proactively shares information, best practices, and new ideas with team to improve business and performance 

·     Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input) 

·     Uses critical thinking skills to analyze problems and to recommend viable solutions 

·     Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted 

Passion for Personal Growth 

·     Continuously builds skills and knowledge through training, coaching, and career experiences 

·     Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry 

·     Conveys energy and enthusiasm for BG and personal work 

·     Adapts personal approach in response to diverse situations and people 

·     Responds to unexpected changes in work environment with creativity and resilience 

·     Establishes and upholds high personal standards for individual work and environment 

·     Maintains a customer-centric mentality versus a solely store-centric one 

This job description is not designed to cover or contain comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, activities may change at any time with or without notice.