Assistant Manager Client Services

🔍 New York, New York

📁: Call Center/Customer Service

💼: Bergdorf Goodman

📅   : May 28, 2022 Post Date

Thanks for your interest in the Assistant Manager Client Services position. Unfortunately this position has been closed but you can search our 903 open jobs by clicking here.

Responsibilities & Duties

Drives and ensures an Excellent Customer Experience

- In partnership with Manager of Client Services, responsible for providing ongoing education, development, and training of selling and service skills with client services team.
- Support operational functions that improve efficiencies and overall customer experience
- Efficiently and graciously handles escalated issues as needed; connecting customer with a member of the management team where necessary
- Demonstrates timely follow-through on customer requests, questions and needs
- Handle complex returns and ensures standard returns are being processed by all associates on the floor seamlessly
- Uses tools and technology effectively to deliver what the customer is looking for
- Oversees curbside process and makes sure all proper steps are taken for receiving, and the carryout of curbside customer orders
- Looks for opportunities to enhance the customer experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery, etc.
- Champions team work and collaboration throughout multiple pyramids and job functions to support the customer journey.

Qualifications - External

Qualifications

Passion for customer experience and belief that the experience drives loyalty.
Minimum 2 years of high touch client facing experience with proven ability to problem solve, sell solutions and services.
Familiar teaching and training team to use retail and mobile technologies
Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Passion for People

Exhibits a high energy, positive and welcoming attitude to others
Demonstrate leadership skills, able to manage a team and be an effective leader.
Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship
Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them quickly
Effectively listens to others, and shows respect for others’ opinions
Adapts to work effectively with others who have different communication/working styles
Communicates with professionalism and tact
Contributes to a positive work environment that makes work rewarding and enjoyable
Establishes trust and mutual respect when interacting with others

Passion for Business

Continually expands personal knowledge of new products, services, solutions and/or offerings, and uses that knowledge to gain internal/external customers.
Thinks creatively when faced with business challenges or opportunities
Works effectively and efficiently, understands and takes pride in their work contributing to achievement of the organization’s objectives and team goals.
Exhibits a “can-do” attitude and willingness to take on challenges
Exhibits flexibility and remains calm in a changing environment

Passion for Personal Growth

Continuously builds skills and knowledge through training, coaching, and career experiences
Conveys energy and enthusiasm for Neiman Marcus Group, being part of a team and personal work
Adapts personal approach in response to diverse situations and people
Responds to unexpected changes in work environment with creativity and resilience
Establishes and upholds high personal standards for individual work and environment
Maintains a customer-centric mentality