Service Ambassador--Tysons Galleria
Qualifications
- Minimum 2 years of experience
- Experience in customer service-oriented roles with proven ability to sell product and services
- Familiar with and able to use retail and mobile technologies
- Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
Passion for People
- Exhibits a high energy, positive and welcoming attitude to others
- Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship
- Strong problem-solving skills: takes ownership of internal/external customer problems and resolves them quickly
- Acts with internal/external customers in mind
- Effectively listens to others, and shows respect for others’ opinions
- Adapts to work effectively with others who have different communication/working styles
- Communicates with professionalism and tact
- Contributes to a positive work environment that makes work rewarding and enjoyable
- Establishes trust and mutual respect when interacting with others
- Consistently displays responsible, honest, and ethical behavior towards peers, customers, partners, vendors and others in the organization
Passion for Business
- Continually expands personal knowledge of new products, services, solutions and/or offerings, and uses that knowledge to gain internal/external customers.
- Thinks creatively when faced with business challenges or opportunities
- Understands and communicates how own work contributes to achievement of the organization’s objectives
- Demonstrates perseverance and resilience in the pursuit of goals
- Exhibits a “can-do” attitude and willingness to take on challenges
- Works effectively and efficiently, contributing to team goals
- Prioritizes time and effectively uses resources to achieve personal goals
- Exhibits flexibility and remains calm in a changing environment
Passion for Personal Growth
- Continuously builds skills and knowledge through training, coaching, and career experiences
- Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
- Conveys energy and enthusiasm for Neiman Marcus Group and personal work
- Adapts personal approach in response to diverse situations and people
- Responds to unexpected changes in work environment with creativity and resilience
- Establishes and upholds high personal standards for individual work and environment
- Maintains a customer-centric mentality versus a solely store-centric one
This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.