Service Ambassador, Short Hills Store

Responsibilities & Qualifications

1. Experience Leader – Provides Service Excellence, establishing Neiman Marcus as an Industry Leader for client experience

• Ensures all clients are greeted and welcomed warmly in a timely manner, acting as a personal host, and joining the client’s in-store journey.
• Engages clients authentically, encouraging conversation.
• Discovers the purpose of the client’s visit and determines the best next step to ensure a seamless experience.
• Reads the client’s cues, joining them wherever they are in their shopping journey, and anticipates needs to exceed expectations.
• Consistently champions the selling ceremony ensuring every client receives a high-touch, in-store experience.
• Empowered to make thoughtful gestures creating moments to earn memories.

2. Process Expert - Guarantees the customer’s experience is efficient and easy

• Supports Operational functions improving efficiency, contributing to overall customer experience and satisfaction.
• Swiftly handles escalated customer issues; partnering with in-store leadership when required.
• Works as a global store concierge to seamlessly navigate all processes and services. 
• Provides timely follow-through on customer requests, inquiries, and needs.
• Regular appointment partnership with Client Advisors - ensuring consistent client engagement and providing forethought to customer expectations.
• Leverages digital, in-store, and web-based communication tools for comprehensive client perspective, enabling clear path to exceed expectations.
• Assists with transactional operations, enabling the client advisors to remain fully engaged with clients.

3. Services Champion - Global Store Experience Ambassador

• Principal staffing in Welcome Suites/Points offering clients a destination for inquiries and services requests.
• Coordinates with internal services partners to deliver seamless client experiences and exceeding expectations.
• Promotes all in-store activations, animation, events, InCircle benefits, and services whenever engaged with clients.
• Recommends services, including alterations, the restaurant, jewelry cleaning, spa treatments, valet, appropriate for client based on acquired information and client cues.
• Works to increase awareness and engagement with the entire Neiman Marcus services portfolio.

Qualifications

• Minimum 1 year of experience
• Experience in customer service or hospitality industries with proven ability to effectively promote products and services
• Familiar with and able to use retail and mobile technologies
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

Competencies

Passion for People

• Exhibits a high energy, positive and welcoming attitude to others
• Is forethoughtful, bold, and enterprising
• Enjoys working with the public and creating memorable moments 
• Adapts personal approach in response to diverse situations and people

Passion for Business

• Continually expands personal knowledge of new products, services, solutions and/or offerings, and uses that knowledge to gain internal/external customers.
• Thinks creatively when faced with business challenges or opportunities
• Has great attention for details
• Exhibits flexibility and remains calm in a changing environment

Passion for Personal Growth

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Conveys energy and enthusiasm for Neiman Marcus Group and personal work
• Adapts personal approach in response to diverse situations and people
• Maintains a customer-centric mentality versus a solely store-centric one

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.