Personal Shopper Assistant - Boston
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.
Your Role
As an Assistant, you will be working to enhance the client experience with our selling team. You will report to a Senior Manager, and directly support our Personal Shopper in the Beauty department. The team Makes Life Extraordinary by leading with a people first mentality and ensuring exceptional customer service.
What You'll Do
- Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs
- Serve in different areas of the store based on business needs
- Process efficient Point of Sale transactions as needed
- Efficiently and graciously handles escalated issues by connecting customer with a member of the management team
- Demonstrate follow-up on customer requests, questions and needs
- Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty
- Partner to support Fitting Room Experiences when needed
- Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery
What You Bring
- Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services
- Familiar with and able to use retail and mobile technologies
- Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays
Inclusive Benefits
- Financial Solutions, including Credit Union membership
- NMG Associate’s Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands
- NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in saving
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.