Lead, Restaurant - Beverly Hills
NEIMAN MARCUS GROUP
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.
As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.
Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.
NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.
As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.
NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.
Responsibilities & Duties
- Sets and maintains the standard for staff as to personal hygiene, cleanliness of the restaurant, interaction between Associates, and store family, maintaining the high quality in service, food, beverage, and other items pertinent to the overall dining experience
- Creates efficient and flexible restaurant schedules in partnership with key kitchen staff to identify specific needs in their respective area
- Coordinates with key kitchen staff to obtain necessary food items to cover menus and special events, maintaining awareness of inventory quantity and quality control standards to avoid waste
- Coordinates with key dining room staff in the preparation and follow-through of daily guest service
- Notes any lapse in service standards that may be experienced by guest and relays awareness and appropriate communication to staff
- Completes daily, weekly, and monthly reports to forecast business and sales projections
- Plans schedules, keeps track of inventory, and budgets
- Delegates responsibilities to Associates and follows up on completion
- Supports coordination and execution of special events
- Reviews catering prospectus details to ensure accuracy of guest count, etc.
- Responsible for all rentals, labor, beer, wine, and other variables that may be included but not listed
- Builds relationship with customers, behaving as representative of the restaurant
- High School Diploma or GED preferred
- Excellent oral and written communication skills
- Strong attention to detail
- Ability to work autonomously
- Motivated and results-driven
- Knowledge of proper placement of china, glass, and flatware for table settings
- Thorough knowledge of order of service and proper placement of table settings (e.g., china, glass, flatware), food, and beverage as indicated by the kitchen ticket and the guidebook
- Thorough knowledge of food, including preparation and culinary terminology
- Ability to interact graciously with the public and handle multiple duties at the same time
- Exceptional customer service and problem-solving skills
- "Win together" mentality
- Basic proficiency with MS Office Product Suite preferred
- Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
- Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
Passion for People
- Works well with others, listens effectively, adapts to various working styles, and shares necessary information
- Promotes and provides a collaborative environment for Associates
- Supports coworkers in learning and developing job-related skills
- Partners with People Managers to offer observations on performance of coworkers and identify opportunities for growth
- Takes ownership of internal and external customer problems and resolves them quickly
- Applies knowledge of internal and external customers and / or market to develop business
- Prioritizes tasks and uses effective time management practices to meet established team deadlines
- Understands how team's work contributes to general department and company goals
- Contributes to and partners with coworkers on accurate and organized completion of work
- Supports coordination of team tasks and activities as needed
- Models perseverance and resilience in a fast-paced, changing environment
- Continuously builds skills and knowledge through training, coaching, and career experiences
- Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
- Conveys energy and enthusiasm for NMG and personal work
- Adapts personal approach in response to diverse situations and people
- Responds to unexpected changes in work environment with creativity and resilience
- Establishes and upholds high personal standards for individual work and environment
- Maintains a customer-centric mentality versus a solely store-centric one
This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.