Alterations Manager -Paramus
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.
Your Role
As an Alterations Manager you are responsible for customer service, associate development and product knowledge. You will develop of the skills of the alterations associates and manage the Tailor Shop in the store. You will work on-site and report to the Senior Operations Manager.
What You'll Do
- Ensure alterations customers receive a consistently superior shopping experience and receive high-quality alterations within the stated time frame
- Supervise the duties of all alterations associates
- Assist alterations department by sewing, steaming, pressing and spot cleaning merchandise as needed
- Ensure fitting and sewing are performed to Neiman Marcus standards
- Allocate the garments on the work line to the alterations specialists as needed to maintain maximum productivity
- Ensure new alterations specialists are trained to Neiman Marcus techniques and standards
- Support the education of the consultants and management in garment fit (silhouette training) and proper selection, steaming, pressing, and spot cleaning
- Generate alterations revenue by scheduling appointments to meet sales goals • Ensure all alterations policies and procedures are followed, including the Neiman Marcus price lists for all alterations.
- Ensure all administrative duties are executed in a timely manner, including the completion and submission of required paperwork
What You Bring
- Ability to perform garment fittings in both Mens and Womens Apparel
- Understanding of garment construction and fabrication
- Knowledge and exposure to Designer apparel
- Management experience with sewers/tailors/seamstresses
- Sewing ability a plus
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.