Alterations Manager
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Alterations Manager Job Description
- Ensure alterations customers receive a consistently superior shopping experience and receive high-quality alterations within the stated time frame
- Supervise the duties of all alterations associates
- Assist alterations department by sewing, steaming, pressing and spot cleaning merchandise as needed
- Ensure fitting and sewing are performed to Neiman Marcus standards
- Allocate the garments on the work line to the alterations specialists as needed to maintain maximum productivity
- Ensure new alterations specialists are trained to Neiman Marcus techniques and standards
- Support the education of the consultants and management in garment fit (silhouette training) and proper selection, steaming, pressing, and spot cleaning
- Generate alterations revenue by scheduling appointments to meet sales goals
- Ensure all alterations policies and procedures are followed, including the Neiman Marcus price lists for all alterations.
- Ensure all administrative duties are executed in a timely manner, including the completion and submission of required paperwork
- Support store leadership in all recruiting efforts for alterations by presenting potential candidates
- Maintain the cleanliness of the workroom
- Order and maintain the supplies necessary to run the business
- Ability to lift and/or move up to 25 pounds, climb, crouch, reach with arms, bend, twist, and stand
