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Alterations Manager

Neiman Marcus
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand,  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes,,, and  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
  • Ensure alterations customers receive a consistently superior shopping experience and receive high-quality alterations within the stated time frame
  • Supervise the duties of all alterations associates
  • Assist alterations department by sewing, steaming, pressing and spot cleaning merchandise as needed
  • Ensure fitting and sewing are performed to Neiman Marcus standards
  • Allocate the garments on the work line to the alterations specialists as needed to maintain maximum productivity
  • Ensure new alterations specialists are trained to Neiman Marcus techniques and standards
  • Support the education of the consultants and management in garment fit (silhouette training) and proper selection, steaming, pressing, and spot cleaning
  • Generate alterations revenue by scheduling appointments to meet sales goals
  • Ensure all alterations policies and procedures are followed, including the Neiman Marcus price lists for all alterations.
  • Ensure all administrative duties are executed in a timely manner, including the completion and submission of required paperwork
  • Support store leadership in all recruiting efforts for alterations by presenting potential candidates
  • Maintain the cleanliness of the workroom
  • Order and maintain the supplies necessary to run the business
  • Ability to lift and/or move up to 25 pounds, climb, crouch, reach with arms, bend, twist, and stand

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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