Senior Manager, Store Operations
Our Story
Key Responsibilities
o Drive retail technology projects across the organization, alongside cross-functional partners, vendors and support team members.
§ Identify roadblocks in current retail operations, propose solutions and ultimately drive efficiency across the organization.
§ Maintain a keen awareness of the end-user experience and work upstream to ensure the right systems appropriately meet the needs of the business.
o Lead Store Communications strategies to ensure the store organization is informed, can react quickly and receives communication through the right medium.
§ With the Asst Manager, Store Communications, expand on the existing communications platforms (email, intranet, etc.) and look for new, innovative options.
§ Liaison with Corporate Pyramids to ensure relevant information and initiatives are shared across the enterprise.
o Provide strategic, operational leadership towards the achievement of our organizations ESG & Philanthropy initiatives.
§ Maintain collaborative partnerships with company leaders and community partners in effort to meet key donation goals or milestones.
o Drive the evolution and sophistication in content presentation across retail areas. (Leadership Meetings, Special Presentations, etc.)
§ Establish a clear and automated communications cadence and consistency within multiple levels of the organization.
§ Expand the content portfolio to include other areas of the business, tracking key initiatives that will inform strategic business decisions.
Experience and Qualifications
- 7-10 years of retail experience.
- Experience in luxury, specialty or department store retail operations.
- Excellent communication and influencing skills. Build collaborative partnerships cross-functionally and resolve conflict productively.
- Strong presentation skills including development and delivery of various formats to a wide range of audiences. Able to understand audience and present material accordingly.
- Strong leadership and team-building skills; proven leadership and supervisory experience; including time management, leadership development and decision-making skills.