Program Manager, Omni Selling
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ESSENTIAL ABILITIES, SKILLS AND EXPERIENCE
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Minimum of 10 years experience leading software development teams consisting of both onsite and offshore resources, with at least 2 years spent applying an Agile Methodology leading projects or programs in the eCommerce/Digital space.
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Strong experience with Agile Frameworks and Deployment methodologies in a customer-facing production environment. This includes working with the QA team to help develop test strategies and ensure all appropriate sign-offs are received and conform to a highly disciplined release management strategy.
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Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously.
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Proven leadership skills, ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience.
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Ability to interact with executives, managers, subject matter experts, and product owners in matrix structure of product management team.
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Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence; retail experience preferred, but not required.
PERSONAL CHARACTERISTICS
The ideal candidate will possess the following performance and personal characteristics:
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Strong leadership skills with the ability to influence effectively, balancing between competing priorities while remaining flexible and creative.
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Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels.
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Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, build consensus and drive the implementation of related changes.
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Excellent executive presence and a track record of success working closely with the C-Suite.
EDUCATION & TRAINING
A Bachelor’s degree in Business Administration, Management Information Systems or a related discipline required. Prior coursework in Computer Science or Computer Engineering preferred.
Certification as Project Management Professional (PMP), Agile Certified Practitioner (ACP), Certified Scrum Master (CSM), or one of the Scaled Agile Framework (SAFe) certifications is highly preferred.