KNOWLEDGE AND EXPERIENCE GUIDELINES:

• Bachelor or Masters’ degree in an Information Technology or related field.

• Ten or more years’ experience in an Information Technology role.

• Five or more years’ experience working in the retail industry.

• Demonstrated experience working with Agile project methodologies.

• Demonstrated experience implementing proactive monitoring, automation and/or service orchestration solutions is preferred.

• Demonstrated experience with IT service management, service provider oversight, ITIL practices, financial forecasting and analysis, budget and personnel administration, project planning and management, and contract/vendor negotiation and administration.

• Demonstrated experience working with ERP, Commercial, and Custom developed enterprise solutions.  Applications in scope may include Oracle Retail (RMS), Oracle e-Business Suite and Human Resources, Manhattan WMS and Cornell Mayo Associates POS.

• Knowledge of retail metrics, retail method of accounting and retail business processes common to retail back-office applications with preference given to candidates with strong Merchandising, Order Management and Supply Chain experience.

• Proficiency with Microsoft Office or similar, collaboration, ITSM and project management software preferred (Service Now, Remedy, Atlassian Suite, SharePoint, MS Project etc.).

• Excellent interpersonal and communications skills (oral and written)