Lead, Service Delivery-Functional Quality Engineer

KNOWLEDGE AND EXPERIENCE GUIDELINES:  

• Bachelor's or Master's degree in a computer science, information management field or business administration
  
• Ten or more years’ combined experience in a Retail business and / or Information Technology role three of which in a Quality Engineering / testing role
• Understanding of manual, automation, regression, performance testing
• Understanding of and experience working in an Agile and Waterfall environment
• Ability to be self-directed and to proactively anticipate problems and seek opportunities
• Understand the role of testing within the SDLC and effectively advocate for the best possible customer experience of product quality within those parameters
• Excellent analytical, problem solving, negotiating, influencing, facilitation, prioritization, decision-making and conflict resolution skills are required
• Proficiency with general purpose PC software including spreadsheets, word processing and communications and collaboration tools
• Experience with Oracle Retail, Merchandizing, Point of Sale (Including MPOS), Manhattan WMS, EDW, BI, Marketing, Supply Chain, Credit, Finance, Accounting, Post order/Order management systems
• Excellent interpersonal and communications skills (oral and written) and Demonstrated experience leading, training and guiding small teams
  

TECHNICAL SKILLS REQUIRED:

• Experience and expertise working with databases like Oracle, Informix, Universe, etc.
• Experience with Atlassian suite (JIRA, Confluence etc.)
• Working experience with HP tools – ALM, Load Runner
• Experience with ETL/BI tools like Informatica, ODI, SAP Business Objects, MQ, etc.
• Hand-on experience with Microsoft office tools
• Experience on a Retail ERP application suite. Oracle MOM and EBS experience is preferred.
• Experience working with WMS and OMS solutions; Manhattan WMS suite is preferred
• Knowledge working with Service Now or similar ITSM tool
• Experience with Selenium or equivalent technologies in test automation and must have strong knowledge in developing various automation frameworks for front-end, back-end and middle tier
• Test tools experience JMeter, Junit, Selenium, Gatling etc.