Client Advisor, Fashion Accessories - Beverly Hills
Purpose
To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.
Enhance the Client Experience
• Greets and welcomes clients throughout all areas of the store, creating a welcoming environment with
a positive attitude
• Connect with clients in a friendly and meaningful way
• Makes every client interaction a personal and seamless experience
• Exhibits behaviors that support client satisfaction goal (KPI)
• Maintains a customer-centric mentality, serving the client whenever, wherever, and however
• Demonstrates timely follow-up and follow-through on customer requests and commitments
• Promotes the benefits of the InCircle program and opens new accounts
• Showcases and speaks to the services offered in store during client interactions (i.e.BOPIS, curbside,
alterations, restaurants, beauty)
• Anticipate the customer’s needs
• Graciously processes returns and exchanges
Drive Sales through Technology & Wardrobing
• Educates self and client on merchandise, events, promotions, policy and services
• Demonstrates expert styling and brand knowledge, curious about all categories in the store
• Understands how to showcase product differently based on if a client is remote or in-person
• Recommends merchandise in person and digitally based on product knowledge and client
preferences, regardless of department or channel
• Takes an omnitude approach to identify and recommend merchandise across all channels; leverage
omni-channel and fleetwide inventory
• Utilizes selling tools and digital store technology to sell across all channels effectively
• Achieves personal sales, client conversion and wardrobing goals
Cultivate & Grow Client Relationships
• Effectively utilizes available clientele tools and resources (i.e., mobile devices) to expand personal
business
• Cultivates the client relationship through personalized connection (emails, texts, looks)
• Acquires and build client base primarily through forming relationships with new clients and retaining
loyal clients through spend and frequency of trips
Job Description
• Ability to strategize own business and be self-motivated; takes initiative to increase individual
productivity through wardrobing, successful outreach and technology usage
• Utilizes digital tools and social media to connect with clients and drive intentional traffic
• Leverage gifting and elevated experiences to drive loyalty and spend
Champion Operational Excellence
• Assists in operational tasks (actively maintains selling floor, fills in stock, processes new receipts, cleans
fitting rooms, returns merchandise back to other departments)
• Ensures audit compliance (such as will-call and hold policies)
Contributes to Team Successes
• Actively creates a positive work environment through teamwork and collaboration
• Readily shares product knowledge and expertise with others
• Partners with others to provide best client experience
• Maintains positive working relationships through the company
Qualifications
• Motivated and results-driven with a proven ability to set and achieve sales goal
• Exceptional with technology and has experience selling to clients using digital tools
• Has the tenacity and creativity to connect with customers throughout the selling journey
• Styling, fashion and/or fashion retail experience preferred
• Commission sales experience preferred
• High School Diploma / equivalency required
• Associates must be willing to work a flexible schedule based on business need, which will include
evenings, weekends, and holidays