Sr Manager Retail Performance & Store Operations- NorthPark Center
NEIMAN MARCUS GROUP
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.
Summary Statement: The Senior Manager of Retail Performance and Store Operations is responsible for managing resources and upholding operational performance to effectively and efficiently support and maximize sales and profitability in their store. They are also responsible for enhancing the customer experience to improve sales performance and bottom-line profitability.
Responsibilities & Duties:
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Leads execution of store Retail Performance and Store Operations strategy
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Oversees and is accountable for the daily execution of store operations:
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Inbound merchandise / supply receiving
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Outbound merchandise movement
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Supports online sales activity via accurate and timely order fulfillment
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Supports merchandise price changes
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Manages expenses to drive profitability for assigned stores
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Oversees execution of capital fund projects
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Manages payroll expenses
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Manages non-payroll expenses
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Oversees all labor, scheduling, and staffing of assigned stores
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Collaborates with cross-functional business partners to ensure all mechanical and technological functions are maintained properly for assigned stores
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Flexes resources, processes, and behaviors to maximize operational efficiency
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Prioritizes team workload and focus to achieve sales and profitability
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Responsible for carrying out the tasks of a Sales Support Manager in the absence of that role in an assigned store
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Directly manages performance of Sales Support Managers and Loss Prevention Leaders
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Responsible for store inventory accuracy and leads the physical inventory process for assigned stores
Qualifications:
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7+ years of experience, luxury retail fashion experience preferred
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4-year degree preferred
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Proven track record achieving business results
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History of leading, motivating, and coaching teams to achieve objectives
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Advanced business acumen and analytical skills
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Excellent oral and written communication skills
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Strong attention to detail
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"Win together" mentality
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In-depth knowledge of profit and loss management
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Advanced proficiency with MS Office Product Suite
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Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
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Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays