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Sr Director General Manager

Retail Sales Management
Neiman Marcus


Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.

This role is responsible for driving sales and profitability of their store through effective leadership, management and building a team of professionals from sellers to management who have a common objective.  This role is also responsible for clearly communicating and guiding the team to achieve the objectives as outlined in conjunction with corporate.   We are looking for a business minded leader who can drive sales and positive plan results in the store through superior customer service, events, promotion, and motivation of the staff.   The General Manager represents Neiman Marcus in their respective community by upholding the highest standards and protects the brand.


  • Plan and execute store budgets and ensure guidelines are being followed to minimize operating expenses and maximize revenue

  • Create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards

  • Proactively builds positive and productive relationships with vendors, customers, merchants, etc.

  • Provides consistent and frequent communication so all team members are aware of the vision, goals, expectations and status

  • Maintains a strong presence on the floor and stays aware of what is happening throughout the day

  • Seeks to help others by identifying and meeting the needs of their team, customer, partners, and the community

  • Set strategic objectives and set priorities accordingly

  • Develop, motivate and train the management team in all aspects of the business

  • Recognize great performance and address performance issues

  • Review business with the Division Buyers and discuss action plans that will yield position results

  • Champion the store's new account and clientele acquisition programs and help motivate the store team to meet these goals


  • Customer Focus
  • Delegation
  • Innovation Management
  • Building Effective Teams
  • Managing Vision and Purpose
  • Motivated and results driven
  • Excellent customer service skills
  • Ability to trouble shoot and problem solve
  • Merchandising/visual set-up skills
  • Bachelor's degree from a four-year college or university
  • 5+ years of related experience and/or training. Prior retail senior management experience is required.
  • Managers must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.
  • To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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