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Software Engineer, Communications Hub

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Information Technology
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Corporate
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COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
 

The Software Engineer will report to the Manager, Marketing Technology focused on the Communications Hub. This is an exciting opportunity to be part of Customer Communication and Marketing Execution as Neiman Marcus is going through digital transformation, and the communication hub will be the foundation for a multi-channel customer engagement. As part of an Agile team, you must be able to work within a distributed matrixed team environment, possess a strong sense of urgency, and thrive in a fast-paced environment. You will partner with the marketing senior engineers, technology and business stakeholders, and project team to deliver customer engagement capability. 

Responsibilities

·         Design, and build the Marketing Technologies focusing on delivering world class solutions for a customer communication and delivery platforms including email, SMS, and chat

·         Develop (design/code/configure) high quality software solutions in a collaborative development environment, working closely with Senior Engineers

·         Work closely on an agile team of product owner, other engineers and scrum master in a collaborative environment to configure systems and deliver technical solutions adhering to business requirements

·         Participates in sprint planning; provides work estimates to deliver product stories; owns development stories

Ability to interact with both technical and executive stakeholders as needed

Qualifications


·         Bachelor’s Degree in computer science or related engineering degree preferred

·         2+ years’ experience in Engineer roles with a desire to learn and develop on customer communication and delivery platforms

·         1+ years’ experience working on cloud platform (AWS preferred or any other cloud platform) or SAAS technologies using Python or Node.js

·         Knowledge of marketing concepts and data analysis

·         Knowledge of integrating internal and external systems using real-time messaging, Java RESTful APIs, and ETL integration tools

·         Strong listening, questioning, clarifying and summarizing skills to effectively communicate in one-on-one and small group settings

·         Experience working with cross functional teams and business users

·         Excellent communication, analytical and problem-solving skills

·         Must be a self-starter and have the desire to learn and grow

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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