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About Neiman Marcus Group

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Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please reach out to us.

Accommodation Request

Senior Manager, CRM Technical Program Management

🔍 New York, New York

📁
E-Commerce
💼
Bergdorf Goodman
📅
Jan 03, 2023 Post Date
Thanks for your interest in the Senior Manager, CRM Technical Program Management position. Unfortunately this position has been closed but you can search our 951 open jobs by clicking here.

Qualifications

  • 8+ years of experience in Program Management with a preferred focus on CRM & Marketing w/ technical focus 

  • Advanced understanding of Atlassian product suite with particular focus on Confluence & Jira 

  • Expert in program/project management best practices and stakeholder management 

  • Familiarity with Martech and CRM systems including transactional communications 

  • Familiarity with Customer Data Platform capabilities and use cases 

  • Experience owning the end-to-end orchestration of large and complex projects across technical and non-technical teams 

  • Experience delivering programmatic customer experiences via customer touch points ranging from triggered communication to site experiences via rule-based governance 

  • Experience developing and delivering test & learn roadmaps tied to customer engagement capabilities 

  • Experience with and understanding of various customer segmentation techniques and interpretation 

  • Experience with CRM function in retail including customer journey coordination and audience touch point management 

  • Understanding of OKR/KPI development in support of project prioritization and reporting results 

  • Familiarity with enterprise MarTech stacks including ESP platforms (Epsilon, Salesforce Marketing Cloud, etc) 

  • Strong leadership track record supporting teams with technical skill sets 

  • Deep understanding of CRM operations across marketing, site and in-store experience delivery 

  • Experience working with Product prioritization working models and best practices for delivering work via cross functional teams including analytics and engineering 

  • A passion for standards, process and documentation is a must 

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.

We do not accept unsolicited resumes from staffing firms, recruitment agencies, or any other third parties. Any resumes or candidate profiles submitted to Neiman Marcus Group or its affiliates without prior approval from Neiman Marcus Group Talent Acquisition will be considered unsolicited, and Neiman Marcus Group will not be obligated to pay any referral fees.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.

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