Sales Associate, Designer Woman's Clothing - Tampa Bay
Purpose
To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.
Enhance the client experience
-
Greets and welcomes clients throughout all areas of the store
-
Connects with clients in a friendly and meaningful way
-
Provides clients advice and knowledge that they may not have realized they needed
-
Makes every client interaction a personal and seamless experience
-
Exhibits behaviors that support client satisfaction goal (KPI)
Boost sales through omni channel and out of home base selling
-
Educates self and client on merchandise, events, promotions, policy and services
-
Demonstrates expert styling and brand knowledge
-
Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
-
Graciously takes returns and offers options based on client’s needs
-
Takes an omnitude approach to identify and recommend merchandise across all channels
-
Utilizes selling tools and store technology to sell across all channels effectively
-
Promotes benefits of the InCircle program and opens new accounts
-
Achieves personal sales and out of home base selling goals (KPI)
Cultivate and grow client base
-
Cultivates the client relationship through personalized connection
-
Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
-
Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
-
Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
-
Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business
Champion operational excellence
-
Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
-
Ensures audit compliance
Contribute to team success
-
Partners with others to provide the best client experience
-
Actively creates a positive work environment through teamwork and collaboration
-
Maintains positive working relationships throughout the company