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Return Supervisor-2nd shift

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Fulfillment/Warehouse Associate
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Distribution Centers
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COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job Summary:
 
The Returns Supervisor has the following responsibilities:
 
  • Able to commit to scheduled hours: Monday- Friday 2:30pm-11pm
  • Taking ownership for achieving department goals; monitoring all daily reports.
  • Ensuring that associate workload is managed appropriately.
  • Ensuring team associates follow proper procedures, and that productivity and quality goals are achieved.
  • Managing employee relations issues, to include coaching, counseling and corrective action.
  • Assisting in the training of new associates.
  • Setting the tone in the department for delivering exceptional customer service.
  • Maintaining excellent cross-functional and interdepartmental communication.
  • Maintaining timekeeping, payroll and non-payroll files.
  • Other tasks as required to meet team goals.
 
Key Performance Elements:
 
The Associate must demonstrate the willingness and ability to:
 
  • Remain professional, fair and consistent in interacting with the NMD team.
  • Actively support team concepts and effectively communicate with team members.
  • Identify and correct performance and behavior concerns.
  • Multitask and prioritize in order to manage a heavy workload with ease.
  • Maintain high level of safety awareness; provide safety feedback constructively.
  • Accurately and constructively give and follow directions, both written and verbal.
  • Hours must be flexible to meet the needs of the business.

#CASS

Requirements:
Knowledge/Skills/Abilities
 
  • Ability to pass background screening, which includes credit.
  • Intermediate knowledge of MS Office Suite programs.
  • Successful leadership track record of achieving results through others.
  • 1 to 3 years’ experience as a lead, supervisor or manager.
  • College degree is preferred; combination of education and experience will be considered.
  • Advanced problem-solving experience.
  • Excellent, timely and professional interpersonal communication skill.
 
Essential Functions:
Essential Physical Requirements
 
  • Lifting Objects weighing up to 25lbs from the floor to over-head level.
  • Continuous/frequent walking or standing for long periods of time.
  • Continuous/frequent pushing or pulling heavy carts – up to 50lbs.

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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