Qualifications

· Experience in retail and/or apparel industries in a role focused on operations with cross-functional exposure (e.g. Sales Operations, Operations Lead/Coordinator, Operations Manager, Information Technology, Accounts/Payable, Event Planning and Execution

· Exposure to process improvement and project management

· Familiarity with network device management and troubleshooting techniques.

· Experience with iPhones, iPads, desk phones, cordless phones, laptops, printers, digital directories, back of house screens, etc.

· Strong collaboration and team-building skills, with the ability to work cooperatively with stakeholders to achieve mutual objectives.

· Self-starter with ability to identify issues, propose solutions, and suggest/implement improvements

· Excellent time management, strong analytical and problem-solving skills.

· Ability to multi-task and work independently and collaboratively in a fast-paced environment

· Strong verbal and written communication skills to communicate effectively with various departments and levels of management

· Advanced knowledge of Microsoft Office Suite, especially TEAMS, Excel, PowerPoint and SharePoint

· Proficiency with IT help desk ticket creation & tracking, and issue resolution (preferably ServiceNow)

· Experience with IT help desk office hours, and working with tech support

· Exposure to Point of Sale (POS) system functionality, scanners, and printers

· Operate with a service mentality towards the store

· Highly organized and extremely high attention to detail

· Ability to occasionally support a non-traditional work schedule (including holidays and weekends) to support store, as needed

· Demonstrated ability to liaise between Technology staff and other business departments, including experience with technology projects and understanding of technical language

· Demonstrated ability to interpret data analyses for operational insights and areas of needed improvement

· Ability to research, interpret and clearly present findings for decision making

· Demonstrated ability to quickly gain command of new systems

Inclusive Benefits 

About Neiman Marcus Group