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Regional Director - Restaurants East

Restaurant/Food Services
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand,  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes,,, and  Every day each of our 15,000 NMG associates work towards the goal of enabling our customers to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

A Regional Director of Restaurants is a leader of the organization – responsible for being an integral driver of Restaurant excellence, promoting total customer satisfaction and a high level of employee morale by overseeing all restaurant initiatives of the region with the bottom-line intent of business growth

Responsibilities & Duties


Restaurant Strategy & Administration

·         Drives restaurant teams to define and execute on clear strategies and priorities to deliver consistently excellent restaurant experiences

·         Drives efficient Restaurant collaborations with Store General Manager and Corporate Food Service

·         Maintains regular contact with assigned stores to stay aware of concerns and address potential issues

·         Provides oversight for Associate awareness of Health and Safety standards within the workplace

·         Identifies opportunities / provides oversight for special events and promotions

·         Drives teams to analyze inventory amounts, batch invoices, month-end forecasts, and preliminary profit and loss reports, all while aligning results with greater organizational strategy

·         Analyzes market research and the benchmarking of restaurants to facilitate alignment with business strategy

·         Oversees the restaurant functionality of regional stores (e.g., invoicing, budgeting, structure, etc.)


People Development

·         Oversees enforcing of NMG policies and procedures by keeping organization up-to-date with evolving standards

·         Oversees organization-wide partnering with Human Resources on matters relevant to Associates (e.g., training, payroll, benefits)

·         Establishes organization-wide expectations on restaurant Associate behavior

·         Defines senior leadership team responsibilities



·         Communicates daily with key partners regarding business needs, such as scheduling, profit and loss reports, upcoming events, and other employee issues

·         Acts as Restaurants liaison, sharing relevant news concerning restaurant to other organizational leads


·         10+ years of relevant experience

·         4-year degree preferred

·         Proven track record achieving business results across multiple businesses

·         History of leading, motivating, and coaching teams to achieve objectives

·         Advanced financial acumen and analytical skills, including restaurant profit and loss analysis experience

·         Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives

·         Excellent oral and written communication skills

·         Excellent interpersonal skills with ability to effectively and tactfully advise, counsel, coach, resolve conflict, and negotiate within all levels of an organization

·         Customer-focused with sound judgment, excellent financial and strategic skills, and restaurant profit and loss analysis experience

·         "Win together" mentality

·         Experience in budget oversight and census planning

·         Basic proficiency with MS Office Product Suite, advanced proficiency preferred

·         Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds

·         Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays 

·         Travel may be required, up to 25%

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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