PT Operations Admin, Cash Room- San Diego

Responsibilities & Duties

Cash & Banking Responsibilities
• Complete cash and check reconciliation daily
• Complete ReSA (Sales Audit) activity daily
• Lead and support all bank deposits and baking needs
• Manage red bags and media handling
• Reconcile cash office profile register drawer

Administrative Responsibilities
• Manage associate spiff payouts
• Complete WHIRL inquiries as needed
• Support tax exempts and sales tax record needs
• Support the marketing exceptions process
• Support LP in credit dispute resolution
• Support resolution of escalated customer credit inquiries in partnership with credit services

Store Support Responsibilities
• Assist support team with support responsibilities with the following (but not limited to):
• BOPIS / curbside service
• Order fulfillment
• Wrap & pack
• Merchandise preparations for sales floor
• Markdowns
• Change requests
• Returns
• Assist jewelry team with support responsibilities with the following (but not limited to):
• RTVs
• Special order processing
• Direct to store receipts
• ICE system management
• Provide backup to Sales Support Assistant and Service Concierge as needed
• Other duties as assigned

Qualifications
• Prior retail experience preferred
• High School Diploma, 4-year degree preferred
• Excellent oral and written communication

-Motivated and results-driven
• "Win together" mentality
• Ability to work autonomously
• Experience in handling money
• Excellent customer service skills
• Basic proficiency with MS Office Product Suite
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 35 pounds
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

• Collaborates with coworkers by exhibiting positivity, resourcefulness, and qualities of a team player
• Effectively communicates both verbally and non-verbally with others
• Inspires trust and dependability
• Supports daily department operations

Passion for Business

• Demonstrates perseverance and resilience when faced with business challenges or opportunities
• Understands how individual work contributes to general department and company goals
• Prioritizes tasks and uses effective time management practices to meet established deadlines
• Completes work in an accurate and organized
• Seeks out and tries new ideas and solutions developed by others
• Exhibits flexibility and remains calm in a changing environment

Passion for Personal Growth

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
• Conveys energy and enthusiasm for NMG and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment
• Maintains a customer-centric mentality versus a solely store-centric one