Product Manager, Order Management System
The Neiman Marcus Business Relationship Management team is seeking a skilled Order Management Product Manager (PM) to focus on Inventory, Allocation and Fulfillment process areas. The PM will be passionate about advocating for the customer, has excellent product instincts, a desire for creating great experiences, a data-centric mindset, agile thinking, and the willingness to challenge the status quo.
As an Order Management PM, you will be responsible for working alongside our business stakeholders and technical partners to build capabilities and create new processes that enable evolving inventory availability and fulfillment models across Brands and channels. You’ll lead initiatives dedicated to improving omni channel processes to ultimately transition the Company away from legacy practices into more efficient processes. The ideal candidate for this role would not only have experience working in an agile environment, but also possess a deep understanding of Inventory, Allocation and Order Management systems as well as knowledge of Omni channel business processes from establishing inventory availability rules through final fulfillment.
Duties & Responsibilities:
Business Relationship Management
· Builds relationships with Business Process Owners and key internal stakeholders to understand strategic goals to build Product Portfolios and program level strategies.
· Builds strong working relationships with teams across the organization & key stakeholders to help facilitate awareness and support of business strategies and initiatives.
· Monitors project KPI’s to measure the effectiveness of product enhancements within the Business.
· Educates and evangelizes best practices throughout organization to build awareness of impact to business and ensure alignment for cross-team initiatives.
· Provides support to analyze existing order flows and detail based on allocation results to recommend potential changes to ANF rules to achieve expected business results (ie improving delivery timing, shipping costs, order-to-shipment-ratio, etc)
Product Portfolio Planning
· Partners with Business, Product and Technology owners to build Inventory ANF Portfolio to support strategic goals and ongoing Business needs.
· Manages Business request intake, evaluates backlog and facilitates prioritization of Technology requests with Business Owners, cross-functional Product Owners, and Technology partners.
· Partners with PMO and Technology partners to monitor Budget availability to support Portfolio priorities.
Product Management & Project Execution
· Drives business requirements sessions to create output including Business requirements, functional stories and Business use cases, gap analysis and supporting Business Process flows.
· Supports operational readiness tasks by performing product demos, overviews & presenting training materials to support adoption and usage of the Inventory, Allocation and Fulfillment systems.
· Partners with Support team to research issues related to changing trends, behaviors, or performance to identify impact to Business and prioritize critical product issues.
· Collaborate with internal and external vendor partners to help solve customer and business problems and collaborate to drive for new innovations in products and services that best meet business needs and strategy.
Qualifications:
· Proven ability to collaborate and coordinate teams on key initiatives and work cross-functionally in a highly collaborative environment.
· Strong Data Analysis skills and experience with tools to analyze ANF rules and performance (eg: SQL, Advanced Excel)
· Strong strategic, creative thinking and decision-making skills
· Highly organized with the ability to multi-task and prioritize tasks to deliver expected results on time.
· Must have extremely strong interpersonal skills and the ability to maintain and develop internal and external relationships; collaborating across multiple business and technology functions, relationship building, and consensus building are essential.
· Self-motivated and results oriented individual able to work independently and work collaboratively with a team.
· Excellent communication skills with the ability to interact with all levels of the organization and communicate with a technical and non-technical audience.
Education & Work History Requirements
· Experience in Inventory Allocation and Order Management Systems (preferably Manhattan OMS and ANF)
· Experience with Omni Channel processes across front end stores, Ecom and fulfillment.
· 5+ Years of experience in Product, User Experience Design, and/or Software delivery
· Passion for working in a fast Retail commerce environment is a must!
· JIRA and Confluence as tools for Agile Project Management
· Bachelors Degree or 4-8 years work experience in Retail field
· Full-time
Inclusive Benefits
· Medical, Dental, and Vision Benefits, including wellness and healthy lifestyle support, for associates, spouses, domestic partners, and children
· Flexible Spending Account for eligible medical and dependent (day care) expenses
· Disability Benefits, including Short-Term Disability providing income replacement up to 26 weeks
· 16 weeks Paid Parental Leave, 2 weeks of Paid Family Leave, and Adoption Support of $10,000
· BL 40/50 (nonexempt) - Paid Time Off, including 6 paid holidays, 1 week in first year and then 2 weeks of vacation, 7 sick days, and 2 personal days per full year of service
· BL 42/51/52/43/53 (exempt) - Paid Time Off, including 6 paid holidays, flexible time off for vacations and personal time, 3 volunteer days, and 7 sick days
· Retirement Savings Plan (401K) with NMG matching and $20,000 Term Life Insurance paid by NMG with additional voluntary coverage available
· Financial Solutions, including Credit Union membership, pay advances via PayActiv, tuition reimbursement, and scholarship opportunities
· NMG Associate’s Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands
· NMG Matching Gift Program up to $2,000 to eligible non-profits, Hardship Assistance Grants up to $7,500 for Associates, and a volunteer opportunity hub through NMG’s All Heart Program
· Personal and Professional Development Opportunities with 16,000+ online learning opportunities, including NMG’s Fashion Your Future, LinkedIn Learning, MasterClass, BetterUp, Connected Leaders Academy, 9 Associate Community Networks, and additional personalized learning experiences
· NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in saving
About Us
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America’s few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic self is encouraged.
We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.