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Product Manager- Mobile

📁
E-Commerce
💼
Corporate

The Neiman Marcus Product Management Team is looking for a skilled Digital Product Manager for Mobile Apps who is passionate about advocating for the customer, has excellent product instincts, a passion for creating great experiences, a data-centric mindset, agile thinking, and the willingness to challenge the status quo. 

 

The position will collaborate with business partners, subject matter experts, engineers and vendor partners to establish business and technical requirements & stories ensuring delivery of new features and functionality, as well as optimizations. 

 

You will work on high level business reviews and development of the Mobile Apps strategy to present to NMG leadership.  You will be successful by cultivating strong relationships with Technology and Delivery Leads to act as a leadership team for your product portfolio, while leading product-design teams and your engineering counterparts in problem-solving.

 

Primary Responsibilities:

  • Define our Customer Apps roadmap, ROI, feature/function definition, experience design, and KPI’s.
    • Define business benefits feature sets, as well as conduct product research to develop product strategy.

 

  • Deliver the Customer Apps roadmap within time, budget, and quality requirements.
  • Continuously drive towards an MVP and MLP roll-out.
  • Lead product optimization post-launch, incorporating analytics, customer feedback, and market opportunities to (re)prioritize the roadmap
  • Build cross-functional relationships with key stakeholders critical to the delivery of the product portfolio Prioritize portfolio investment to maximize benefit/return to customers/company based on NMG strategy.
  • Manage vendor partners to help solve customer and business problems and collaborate to drive for new innovations in products and services that best meet business needs and strategy
  • Support successful adoption and usage of the Customer Facing Apps by:
    • Partnering with Site Operations and support teams to triage and prioritize critical product issues.
    • Signing off on Product Quality for Feature Releases.
    • Proactively identifying issues and partnering with Site Operations/Support and peer Agile teams to provide timely resolutions
    • Supporting operational readiness tasks by performing product demos & presenting training to stakeholders
  • 3+ Years of experience in Product, Customer Experience, User Experience Design, and/or Software delivery.
    • Experience at e-commerce brands, top-tier consulting firms, or investment banks useful but not required
    • Bachelor's or Master's degree from a reputable institution.
  • Passion for working in a fast pace agile digital environment is a must! Retail ecommerce experience or digital marketing experience required.
  • Specific experience in Mobile Apps space preferred, but not required
  • Relevant agile software development and Product Manager experience with proven track record of delivering successful customer facing site features and improvements.
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • Excellent analytical skills with an understanding of Web Analytics, engagement KPI's and a mature understanding of how to build business cases, measure benefits and communicate results to Sr. Leadership.
  • Superior relationship building with cross-functional teams to deliver results through excellent partnership, communication and negotiating skills
  • High level of attention to detail with the ability to work collaboratively across multiple teams, communicate effectively, adjust priorities based on business results, and work in a continuously changing environment to meet critical deadlines
  • Highly motivated to be develop teams and manage ongoing performance of direct reports.
  • Experience conceptualizing, evaluating and negotiating 3rd party strategic partnerships
  • Delivered quantifiable results through a product team on multiple occasions
  • Strong strategic, creative thinking and decision-making skills
  • Highly organized with the ability to multi-task and prioritize tasks to deliver expected results on time
  • Must have extremely strong interpersonal skills and the ability to maintain and develop internal and external relationships; collaborating across multiple business and technology functions, relationship building and consensus building are essential
  • Self-motivated and results oriented individual able to work independently and also work collaboratively with a team
  • Excellent communication skills with the ability to interact with all levels of the organization, and communicate with technical and non-technical audience
  • Experience and enthusiasm for testing, analyzing, and iterating on bold growth tactics for web & mobile commerce.
  • Proven ability to lead and coordinate teams on key initiatives and work cross-functionally in a highly collaborative environment.
  • Deep understanding of, and empathy for users.

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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