Personal Stylist Assistant - The Man's Store

Summary Statement:  Our clients are always at the center of what we do, and the Personal Stylist service goes above and beyond to delight our clients with wardrobe consultations, head-to-toe styling, behind the rope access to merchandise, and on-demand personal styling for any/all of their fashion needs.  

We are looking for a for a professional and enthusiastic team player, with a demonstrated commitment to customer service excellence to assist our Personal Stylist / Client Advisor in creating a memorable experience for our customers.  This person will be responsible for assisting his/her stylist with client communication, outfit recommendations, and operational support during the selling process.   

Responsibilities & Duties  

Job Duties 

• Assist the Personal Stylist in preparing and executing selling appointments 

• Ring transactions at POS  

• Process merchandise for Fashionphile Service 

• Completing post appointment follow up, including order tracking, alterations, thank you notes 

• Help organize appointment scheduling 

• Enter and maintain precise clientele information  

• Assist with Digital selling and Social media presence 

• Assist in organizing gifting initiatives and experiences for Top Clients 

• Ensure all unsold merchandise is returned to stock  

• Ensure cleanliness of fitting rooms using housekeeping and maintenance services when necessary 

Responsibilities & Duties

1. Drives and ensures an Excellent Customer Experience throughout the store
   • Personally ensures clients have been properly welcomed and greeted, acting as a personal host at  store entrances, high traffic spaces in a timely manner, and takes cues from customer and connects clients with Client Advisors
   • Ensures seamless transitions across service levels based on customer needs and areas of interest and that any requests/issues mentioned by the customer are immediately addressed
   • Serves in different areas of the store based on business needs (covering breaks, etc.) and ensures sales associates are dynamically covering all areas/categories on that floor
2. Makes the customer experience easy
   • Efficiently and graciously handles escalated issues by connecting customer with a member of the management team
   • Demonstrates timely follow-through on customer requests, questions and needs.
   • Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty
3. Contribute to team’s success
   • Steps in as a partner to enhance and expedite the customer experience and support Fitting Room experiences when available
   • Transitions customer to appropriate associate based on service needs
   • Looks for opportunities to enhance the customer experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery, etc.

Qualifications

• Minimum 1 year of experience
• Experience in customer service-oriented roles with proven ability to sell product and services
• Familiar with and able to use retail and mobile technologies
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Job Requirements 

• Excellent organizational and follow up skills  

• Excellent oral and written communication skills  

• Computer and systems proficiency  

• Fashion sensibility  

• Previous sales or retail experience is a plus 

Qualifications 

• Fluent in English 

• Experience working in a fast-paced environment  

• Styling, fashion and/or fashion retail experience is required  

• Experience with Microsoft Excel, Teams and Sharepoint  

• Any additional duties and responsibilities including projects, tasks, and activities as required  

• High School Diploma / equivalency required.  

• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays 

Competencies 

Passion for People 

• Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship 

• Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them quickly 

• Consistently displays responsible, honest and ethical behavior towards peers, customers, partners, vendors and others in the organization 

Passion for Business 

• Continually expands personal knowledge of new products, services, solutions and/or offers, and uses that knowledge to gain internal/external customers 

• Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working 

• Thinks creativity when faced with business challenges/opportunities; exhibits a “can-do” attitude and willingness to overcome challenges 

Passion for Personal Growth 

• Continuously builds skills and knowledge through training, coaching, and career experiences 

• Conveys energy and enthusiasm for Neiman Marcus Group and personal work 

• Adapts personal approach in response to diverse situations and people 

• Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes 

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.