Personal Stylist

Summary Statement: The Personal Stylist is responsible for acquiring, cultivating, and maintaining relationships with loyal and high potential clients through curated, personal luxury experiences. Personal Stylists are style and wardrobe experts that can sell across all divisions, both in-person and through digital selling. Deeply committed to fostering client relationships by creating the ultimate client experience, with intimate and ongoing personalized connection, inside and out of Neiman Marcus.

Responsibilities & Qualifications

Responsibilities & Duties

Relationships and Experiences

• Fosters and deepens client relationships in a personalized way
• Partners with clients in creating their style and addressing their needs
• Anticipates the clients’ needs based on personalized knowledge before the client even asks
• Interacts with clients by appointment and visits clients outside of store for styling needs
• Driver of customer cultivation; responsible for creating individualized strategies to develop/nourish existing client base and foster/grow new client pipeline; Achieves top (loyal) client retention goal (KPI)
• Establishes and maintains a strong local community network through philanthropic involvement, partnerships as well as attending social and seasonal events
• Strategically leverages Private Client Relations/VIC experiences for Top and High potential clients
• Partners with Personal Stylist Manager to strategize, plan and deliver extraordinary and personalized events for their clients

Styling Expert and Selling Skills

• Provides highly personalized edits and advises client on fashion, trends, brands, and events
• Demonstrates elevated levels of passion, creativity, and style expertise
• Provides personalized recommendations based on expert product knowledge and deep understanding of client taste
• Combines an omnichannel approach and expert styling skills to sell merchandise across all channels
• Utilizes selling tools and store technology to sell across all channels effectively
• Maximizes the benefits of the InCircle program for clients
• Achieves personal sales and average divisions sold per customer goals (KPI)

Qualifications

• Expert in selling across all categories and is knowledgeable about product
• 6-8 years of relevant experience, luxury retail fashion experience preferred
• 4-year degree preferred
• Proven track record achieving business results
• Excellent oral and written communication skills
• Strong attention to detail
• "Win together" mentality
• Basic proficiency with MS Office Product Suite, advanced proficiency preferred
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holiday

Competencies

Passion for People

• Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship
• Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them quickly
• Consistently displays responsible, honest and ethical behavior towards peers, customers, partners, vendors and others in the organization

Passion for Business

• Continually expands personal knowledge of new products, services, solutions and/or offers, and uses that knowledge to gain internal/external customers
• Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working
• Thinks creativity when faced with business challenges/opportunities; exhibits a “can-do” attitude and willingness to overcome challenges
• Proactively shares information, best practices, and new ideas with team to improve business and performance
• Uses critical thinking skills to analyze problems and to recommend viable solutions
• Personally, champions change initiatives, explaining benefits and challenges of change to team and others impacted

Passion for Personal Growth

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Conveys energy and enthusiasm for Neiman Marcus Group and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.