People Services Generalist

Job Summary:

The People Services Generalist is responsible for supporting a dedicated client group and delivering exceptional service to both internal and external customers in a welcoming environment. This key position reports to the Manager, People Services and will support associates within the Customer Care organization.

Job Duties:

• Client Relations: Serve as the primary people services contact for general questions and concerns from associates. Build relationships and credibility with associates and leaders by delivering exceptional customer service
• Associate Relations: Assist with responding to employee relations issues and support internal investigations. Educate and coach leaders on the performance management process and participate in delivery of progressive discipline and performance improvement plans.
• Support the talent attraction process: Gather and review job descriptions from hiring managers, post roles, and communicate relevant details to both hiring managers and talent acquisition partners
• Associate Onboarding: Educate and support hiring managers regarding the onboarding process, coordinate and communicate with new hires to plan for their first day, and complete local and/or virtual new hire orientation
• Develop and provide regular associate monthly communications, as well as craft ad-hoc communications to support important events like annual benefits enrollment, among others
• Educate leaders and associates regarding the leave of absence process as needed; manage communications with external partners and tracking of all leaves
• Conduct exit interviews with associates to gather key attrition insights and process all exit paperwork in a timely manner
• Facilitate training for both associates and leaders
• Support the quarterly goal setting process and educate associates on resources to drive their career growth
• Complete administrative tasks such as: reviewing/entering timecard updates and overseeing the kronos timekeeping process; processing job changes, maintaining associate files, setting up direct deposit or other payroll activities, completing unemployment claims, etc.
• Conduct a regular audit of associate records, ensuring accuracy between the internal HRIS system and published organization charts

Qualifications:

• Bachelor’s Degree in Business or related field
• 2-3 years’ experience in a Human Resources role required
• Basic understanding of major employment laws
• Working knowledge of MS Office (emphasis on Excel) and Oracle HRIS (preferred).
• Excellent customer service skills
• Exceptional attention to detail
• Strong verbal and written communication skills
• Ability to prioritize and manage multiple tasks
• Prior experience working with an IT/Digital client group (preferred)
• PHR or SRHM-CP (preferred)

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.