Partner Relations Coordinator
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role
As the Partner Relations Coordinator, you will work closely with the Fulfillment Center Operations Team located at the West Coast Service Center to ensure all Neiman Marcus Group shipping requirements are in compliance with U.S. international trade laws. You will focus be on collaborating with your team to align with department goals, to complete reporting efficiently, and to monitor violations captured. You will also provide feedback to the Partner Relations Management Team when policies and procedures are not being followed by the West Coast Service Center operations team.
You'll develop and maintain strong working relationships while responding to both important and routine requests, and coordinate with our internal teams. You and your team will benefit from NMG's Way of Working, which is a framework across all teams to work smarter, be present, and integrate work and life in a way that empowers you and others. You'll will work at West Coast Service Center located in Whittier, CA.
What You’ll Do
· Communicate with Brand Partners via phone and e-mails
· Assist in capturing violations, which includes capturing with photos. Review comments and confirm accuracy
· Be familiar with all Brand Partner Requirements set by Partner Relations
· Operate as the second point of escalation with supplier disputes
· Troubleshoot and resolve problems
· Confirm daily tasks have been completed by Partner Relations Coordinators
· Make recommendations to nmgops.com
· Ability to effectively present Partner Relations policy in warehouse meetings and discussions
· Work directly with Merchant Teams on high-level issues
· Generate and publish daily, weekly, and monthly Partner Relations reporting
· Provide support to Partner Relations Management on all projects
What You Bring
· MS Office (Word and Excel) proficiency
· Strong written and verbal communication skills
· Organizational skills
· Ability to multi-task
· Ability to work independently
· Detail oriented
· Ability to read, interpret, and analyze information
· Basic math skills: addition, subtraction, division, multiplication
· Lifting objects weighing up to 25 lbs from the floor to over-head level
· Lift objects weighing up to 45 lbs from the floor to the waist
· Continuous/frequent walking or standing for long periods
· Continuous/frequent pushing or pulling heavy carts up to 50 lbs
· Focus and remain on task in fast paced work environment
Inclusive Benefits
- Medical, Dental, and Vision Benefits, including wellness and healthy lifestyle support, for associates, spouses, domestic partners, and children
- Flexible Spending Account for eligible medical and dependent (daycare) expenses
- Disability Benefits, including Short-Term Disability providing income replacement up to 26 weeks
- 16 weeks Paid Parental Leave, 2 weeks of Paid Family Leave, and Adoption Support of $10,000
- Paid Time Off, including 6 paid holidays, 1 week within the first year, and 2 weeks' vacation after 1st year, 7 sick days, and 2 personal days per full year of service
- Financial Solutions, including Credit Union membership, pay advances via PayActiv, tuition reimbursement, and scholarship opportunities
- NMG Associate’s Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands
- NMG Matching Gift Program up to $2,000 to eligible non-profits, Hardship Assistance Grants up to $7,500 for Associates, and a volunteer opportunity hub through NMG’s All Heart Program
- Personal and Professional Development Opportunities with 16,000+ online learning opportunities, including NMG’s Fashion Your Future, LinkedIn Learning, MasterClass, BetterUp, Connected Leaders Academy, 9 Associate Community Networks, and additional personalized learning experiences
- NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in savings
- About Us
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America’s few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic self is encouraged.
We are committed to providing reasonable accommodation during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.