Operations Manager - Fulfillment Center (Night Shift)

What You’ll Do

• Responsible for all aspects of employee supervision, not limited to—interviewing, hiring, training, coaching, and performance evaluation.
• Responsible for coaching and development of supervisors.
• Responsible for operational metrics and KPI’s.
• Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers.
• Leading and developing a team Supervisors and hourly associates
• Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
• Mentoring, training, and developing Supervisors and associates.
• Creating, communicating, and maintaining quality control policies and SOPs to Supervisors and associates
• Proactively identifying and leading process improvement initiatives
• Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor.
• Evaluating performance objectives and metrics to determine department productivity requirements to achieve LOS, accuracy, and quality expectations.
• Partnering with other managers to share best practices across shifts and the network.

What You Bring

• 4 or more years related experience and/or training, or the equivalent combination of education and experience. 
• Previous management experience in a distribution/fulfillment center.

PHYSICAL DEMANDS

Upon request, reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.  The employee must occasionally lift and/or move up to 50 pounds.  The employee may be required to occasionally stoop, bend, or kneel.

Inclusive Benefits 

• Medical, Dental, and Vision Benefits, including wellness and healthy lifestyle support, for associates, spouses, domestic partners, and children.
• Flexible Spending Account for eligible medical and dependent (daycare) expenses
• Disability Benefits, including Short-Term Disability providing income replacement up to 26 weeks.
• 16 weeks Paid Parental Leave, 2 weeks of Paid Family Leave, and Adoption Support of $10,000
• Paid Time Off, including 6 paid holidays, 1 week in the first year, and then 2 weeks of vacation, 7 sick days, and 2 personal days per full year of service.
• Retirement Savings Plan (401K) with NMG matching and $20,000 Term Life Insurance paid by NMG with additional voluntary coverage available.
• Financial Solutions, including Credit Union membership, pay advances via PayActiv, tuition reimbursement, and scholarship opportunities.
• NMG Associate’s Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands.
• NMG Matching Gift Program up to $2,000 to eligible non-profits, Hardship Assistance Grants up to $7,500 for Associates, and a volunteer opportunity hub through NMG’s All Heart Program
• Personal and Professional Development Opportunities with 16,000+ online learning opportunities, including NMG’s Fashion Your Future, LinkedIn Learning, MasterClass, BetterUp, Connected Leaders Academy, 9 Associate Community Networks, and additional personalized learning experiences. 
• NMG Discount Marketplace features 1,000s of products and services with over $5,000 in savings.

About Us

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman. 

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America’s few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and were showing up as your full and authentic self is encouraged.

We are committed to providing reasonable accommodation during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.