Operations Lead- Paramus
Responsibilities & Duties
- Executes and provides prioritization of tasks for daily store operations and support functions:
- Inbound merchandise / supply receiving
- Outbound merchandise movement
- Inventory control
- Supports online sales activity via accurate and timely order fulfillment
- Supports merchandise price changes
- Communicates with appropriate division regarding shipment delays and errors
- Works closely with Store Management and Associates to fulfill customer orders and transfers in a timely manner
- Supports the onboarding process for new Associates and delivers technical training in areas of expertise
- Objectively assesses Associate performance and provides upward feedback to management to address development opportunities
- Fosters a positive work environment by delivering recognition
- Fields calls from customer service on order changes including address changes, cancellations, and customer issues
- Serves as a liaison between the online fulfillment center and store operations
- Follows all safety procedures on the dock and in all other work areas
Qualifications
- 1-3 years of relevant experience, luxury retail fashion experience preferred
- High School Diploma, 4-year degree preferred
- Excellent oral and written communication skills
- Strong attention to detail
- Motivated and results driven
- "Win together" mentality
- Ability to work autonomously
- Excellent customer service skills
- Ability to perform basic math computations
- Basic proficiency with MS Office Product Suite, advanced proficiency preferred
- Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 35 pounds
- Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
Competencies
Passion for People
- Works well with others, listens effectively, adapts to various working styles, and shares necessary information
- Promotes and provides a collaborative environment for Associates
- Supports coworkers in learning and developing job-related skills
- Partners with People Managers to offer observations on performance of coworkers and identify opportunities for growth
- Takes ownership of internal and external customer problems and resolves them quickly
Passion for Business
- Applies knowledge of internal and external customers and / or market to develop business
- Prioritizes tasks and uses effective time management practices to meet established team deadlines
- Understands how team's work contributes to general department and company goals
- Contributes to and partners with coworkers on accurate and organized completion of work
- Supports coordination of team tasks and activities as needed
- Models perseverance and resilience in a fast-paced, changing environment
Passion for Personal Growth
- Continuously builds skills and knowledge through training, coaching, and career experiences
- Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
- Conveys energy and enthusiasm for NMG and personal work
- Adapts personal approach in response to diverse situations and people
- Responds to unexpected changes in work environment with creativity and resilience
- Establishes and upholds high personal standards for individual work and environment
- Maintains a customer-centric mentality versus a solely store-centric one
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This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.