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Mid-Atlantic Market Trainer

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Retail Sales Management
💼
Neiman Marcus

NEIMAN MARCUS GROUP


Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

 

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

 

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

 

NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few. 

 

As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

 

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.


Summary Statement:  The Market Trainer role is assigned to a Market / Metro. This role is responsible for enabling Associates with skills and tools to competently and confidently execute their job by assessing needs, strategically planning, managing, and delivering trainings that support business initiatives in their Market / Metro stores. 


Responsibilities & Qualifications

  

Responsibilities & Duties

  • Partners strategically with Store, Client Development team, and Regional Leadership to identify training needs as aligned to strategic and business objectives
  • Assesses and prioritizes training needs for assigned Market and / or Store(s) to understand where training efforts will have the highest impact on business results
  • Researches industry best practices to maintain current and innovative training delivery techniques
  • Prepares and executes Market and Store plans to lead the delivery of training development workshops
  • Applies principles of adult learning theory to workshops and training deliveries, flexing approach and style to best match learners’ needs in the moment
  • Coaches store partners and subject matter experts on effective training methods
  • Serves as subject matter expert and point of contact for Associates’ training-related questions
  • Delivers identified functional training provided by the Support Center to enable store Associates to effectively perform their jobs  
  • Provides support for mobile learning and e-Learning in the stores
  • Evaluates and gathers ground intelligence on training programs and provides input and recommendations to the Corporate Talent Development team
  • Tracks and reports on training completions
  • Leverages LMS capabilities, specifically scheduling, registering, and reporting functions

Qualifications

 

  • 4-6 years of relevant experience, luxury retail fashion experience preferred
  • Experience in instructional design, assessing needs, performance measurement, training delivery, and training evaluation preferred
  • 4-year degree in Business, Human Resources, Learning and Development, or related field preferred
  • History of building, leading, motivating, and coaching teams to achieve objectives
  • Ability to autonomously prioritize and execute
  • Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
  • Excellent oral and written communication skills
  • Strong attention to detail
  • “Win together” mentality
  • Excellent presentational skills
  • Experience with a Learning Management System and Logistics processes
  • Proficient with MS Office Product Suite, specifically Excel and PowerPoint
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  • Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
  • Travel may be required, up to 50%

 

 

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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