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Manager Training Market

📁
Retail Sales Management
💼
Neiman Marcus

COMPANY OVERVIEW

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 20 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com and LastCall.com.  Every day each of our 14,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Summary Statement:  The Market Trainer role is assigned to a Market / Metro. This role is responsible for enabling Associates with skills and tools to competently and confidently execute their job by assessing needs, strategically planning, managing, and delivering trainings that support business initiatives in their Market / Metro stores. 


Responsibilities & Qualifications

  

Responsibilities & Duties

  • Partners strategically with Store, Client Development team, and Regional Leadership to identify training needs as aligned to strategic and business objectives
  • Assesses and prioritizes training needs for assigned Market and / or Store(s) to understand where training efforts will have the highest impact on business results
  • Researches industry best practices to maintain current and innovative training delivery techniques
  • Prepares and executes Market and Store plans to lead the delivery of training development workshops
  • Applies principles of adult learning theory to workshops and training deliveries, flexing approach and style to best match learners’ needs in the moment
  • Coaches store partners and subject matter experts on effective training methods
  • Serves as subject matter expert and point of contact for Associates’ training-related questions
  • Delivers identified functional training provided by the Support Center to enable store Associates to effectively perform their jobs  
  • Provides support for mobile learning and e-Learning in the stores
  • Evaluates and gathers ground intelligence on training programs and provides input and recommendations to the Corporate Talent Development team
  • Tracks and reports on training completions
  • Leverages LMS capabilities, specifically scheduling, registering, and reporting functions

Qualifications

  • 4-6 years of relevant experience, luxury retail fashion experience preferred
  • Experience in instructional design, assessing needs, performance measurement, training delivery, and training evaluation preferred
  • 4-year degree in Business, Human Resources, Learning and Development, or related field preferred
  • History of building, leading, motivating, and coaching teams to achieve objectives
  • Ability to autonomously prioritize and execute
  • Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
  • Excellent oral and written communication skills
  • Strong attention to detail
  • “Win together” mentality
  • Excellent presentational skills
  • Experience with a Learning Management System and Logistics processes
  • Proficient with MS Office Product Suite, specifically Excel and PowerPoint
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  • Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
  • Travel may be required, up to 50%

Competencies

  

Passion for People

  • Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement
  • Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
  • Structures messages in a clear logical manner using the most appropriate communication medium 
  • Responsible for the performance and career development of direct reports
  • Actively recruits and hires quality talent to add to team, planning for and creating talent bench   
  • Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure
  • Evaluates and calibrates performance fairly and provides feedback with consistent follow-up
  • Assures that rewards are tied to objectives and requirements
  • Promotes a positive environment of achievement, recognition, and celebration
  • Serves as a role model by establishing and adhering to high ethical standards
  • Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates
  • Speaks with truth and candor, modeling how to challenge the status quo appropriately
  • Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
  • Creates a gracious and welcoming environment for internal and external customers as well as other partners

Passion for Business

  • Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities
  • Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks
  • Tracks progress against departmental strategies to execute properly and successfully
  • Proactively shares information, best practices, and new ideas with team to improve business and performance
  • Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)
  • Uses critical thinking skills to analyze problems and to recommend viable solutions
  • Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted

Passion for Personal Growth

  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
  • Conveys energy and enthusiasm for NMG and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience
  • Establishes and upholds high personal standards for individual work and environment
  • Maintains a customer-centric mentality versus a solely store-centric one

 

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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